Requesting a Refund on Your School

In certain cases, you may be eligible for a refund when downgrading your school. School owners on monthly plans are entitled to a refund within 30 days of first upgrading to a paid plan. School owners on an annual plan are entitled to a refund within 30 days of first upgrading to a paid plan, or within 30 days of an annual plan being renewed.

To learn more about the Teachable instructor refund policy, take a look at our Terms of Use here.

Requesting a Refund

If you think you are eligible for a refund on your school, and would like to request a refund:

  1. Navigate to the Help form on your myTeachable dashboard.
  2. Select the school for which you are requesting a refund.
  3. Choose School plans and Teachable billing.
  4. Choose I would like a refund.

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Afterwards, if you are eligible for a refund, you’ll see this message:

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Not all refund requests are eligible to be processed. Some common reasons why you may not be eligible:

  1. It has been more than 30 days since you signed up, or upgraded, and you are past the window for a full refund.
  2. You are making a refund request for a school on the free plan.
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