This article goes over how to downgrade or delete your Teachable school, and request a refund if you are eligible.
Downgrading Your School
If you’re simply taking a break from your school or don’t need certain features anymore, it’s easy to downgrade to a free plan instead of permanently deleting your school. To do this, follow the steps outlined in Changing Your Teachable Plan.
Deleting Your School
If you’d prefer to delete your school completely instead of downgrading to the free plan, our Customer Care team will be able to assist you.
CAUTION: Once your school is deleted, it is gone permanently. Make sure to download and save any course content or school records you’d like to keep.
To submit a ticket requesting cancellation, go to your help center on my.teachable.com and click Help with Your Teachable School. Then, select your school and click the Message Us button to fill out a ticket.
Be sure to provide the URL of the school you want to delete.
Click Submit Ticket when you’re done and someone will be in touch with you. In the meantime, you can downgrade to the free plan to cease payments immediately. We’ll be sad to see you go, but you can create a new school anytime.
NOTE: If you are using a custom domain, remember to cancel that separately (or use it for something else).
Requesting a Refund
In certain cases, you may be eligible for a refund when downgrading your school. We do offer a 30-day money-back guarantee for users of both the monthly and annual billing plans.
To see if you're eligible for a refund, follow the steps outlined in Changing Your Teachable Plan.