This article gives you a brief guide to helping students when a video will not play for them within your Teachable school. They should try these four things:
Refresh the Web Page
As basic as it sounds, suggest to the student that they refresh their web page.
Try a New Web Browser
Sometimes lesser-known (or out-of-date) web browsers can cause issues when playing course videos. We always recommend using an updated version of Chrome or Firefox. If needed, ask your student to visit whatsmybrowser.com if they want more info on what browser they’re using.
Test Internet Speed
Sometimes a slow Internet connection can cause videos to not play properly. Ask the student to visit www.speedtest.net to see if their internet connection speed is the culprit. Or simply ask them to try connecting to another WiFi network to see if the problem resolves.
If on Mobile, Switch to a Computer
While Teachable course videos can play on mobile devices, it is not a fully mobile-friendly experience at this time. It will not work the same as it does in a web browser. For instance, videos will not autoplay on mobile devices as they will on a desktop browser.