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Getting Started with Payments

This article provides an overview of how to accept and process payments on Teachable.

Understanding Your Payment Gateway Options

If you’re based in the US or Canada, and you created your school after 10/4/18, then your school will process credit card payments using Teachable Payments. Teachable Payments allows school owners to process credit card transactions using Stripe Express, which allows school owners to receive their payouts faster and set their own payout schedules.

If you’re not based in the US or Canada, then you have the option of setting up the Monthly Payment Gateway (MPG). The Monthly Payment Gateway allows school owners to process credit card transactions using Teachable’s Stripe account. On the Monthly Payment Gateway, Teachable pays out school owners, authors, and affiliates every 30 days via PayPal.

When setting up either Teachable Payments and the Monthly Payment Gateway, school owners can enable PayPal as a payment option and payment gateway if they opt-in to BackOffice (available on Basic plans and up).

Alternatively, if you’re on the Professional plan and up, you can connect your own Stripe and/or PayPal as custom payment gateways. Custom payment gateways are available to all schools based in countries supported by Stripe or PayPal.

While you can use the chart below for guidance, we recommend that you also refer to our Knowledge Base articles for more details about Teachable Payments, the Monthly Payment Gateway, and custom payment gateways.Payment_Gateway_Options_Flowchart_Final.png

NOTE: Payments are processed through whichever gateway is active at the time of purchase. For example, if you switch from the Monthly Payment Gateway to Teachable Payments, any sale made before switching gateways will be paid out according to the Monthly Payment Gateway's payout schedule.

Payment Options for Students

Students have two payment options when it comes to purchasing courses on Teachable: credit cards and PayPal. By default, students can pay with a credit card on all gateways.

If PayPal has been enabled on your school by opting-in to BackOffice, or by setting up PayPal as a custom payment gateway, then students will also have the option to pay using PayPal.

To keep confidential information secure, checkout pages on Teachable are protected with SSL.

Paying with a Credit Card

When a student makes a purchase through our native credit card form, their transaction is processed via Stripe. All major international credit cards (Visa, MasterCard, American Express) are supported by Stripe.

Students can choose to purchase with a credit card by selecting the Credit Card tab when entering their payment details on the checkout page:

checkout-page-credit-card.png

Paying with PayPal

Alternatively, students can purchase a course with PayPal by selecting the PayPal tab when entering their payment details on the checkout page. In order to offer PayPal as a payment option, you’ll need to enable PayPal through BackOffice, or by setting up PayPal as a custom payment gateway.checkout-page-paypal.png

NOTE: Students won’t be able to purchase a course via PayPal for any kind of recurring pricing plan, like an ongoing subscription or payment plan. PayPal will also not display as a payment option for students if the course is priced in a currency other than USD.

Supported Currencies

For school using the Monthly Payment Gateway or Teachable Payments, visit Stripe for the most up-to-date list of supported currencies. If you've set up custom payment gateways, contact Stripe and/or PayPal for more information about supported currencies.

Stripe charges your customer's card in the currency you specify. Per Stripe's documentation, your customer's bank may then add up to two types of additional charges:

  • A conversion fee to exchange the payment from the currency you specified to their local currency.
  • A foreign transaction fee if your business is based in another country.

If your account is set up to charge in the same currency as your customer's card, then they'll avoid the first fee, though they may still pay a cost for your business being based in another country.

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