Login Issues

This article goes over how to troubleshoot login issues as a student.

Overview

Login issues can occur when the credentials used to login to a school do not match the saved information. It is important to check that you are using the correct credentials, as well as using the correct login account type. As a student, you have the option to enroll in a school either with a student account or a Teachable Account.

There are two types of user accounts for schools powered by Teachable:

  • Teachable Accounts - Teachable Accounts are centralized accounts that allow you to log in to any Teachable-Accounts-enabled school using the same credentials. You can use a singular Teachable account to access as many schools as you'd like, and be able to access them from your Teachable Accounts login page.
  • Non-Teachable Accounts (School Accounts) - If you prefer not to use Teachable Accounts, you can keep each student account separate and log in to each school through their site.

TIP: If you can't log in, it could be related to a system-wide issue we're fixing. Learn more on Teachable's status page.

Re-enter Login Credentials

If you see an “your email or password is incorrect” error message when attempting to log in, ensure that you’re using the same login credentials you set when you signed up or purchased your course. Check for any spelling errors in the email address or password.

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Confirm Your Account

After enrolling in a school, a confirmation email is sent by Teachable. You will see a banner after enrollment to confirm your account. If you do not see your confirmation email, click the Resend Email button at the top of the banner. The link in the student confirmation email is valid for one week.

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Try an Alternative Email Address

Check your email inboxes for sign up confirmations or purchase receipts to help determine which email address is associated with your account. If these emails have been sent to your spam/junk folder, add them to your “safe sender” list.

Check for Multiple Accounts

Sometimes, you may create multiple accounts in a single school using different email addresses. If you are able to successfully log in but are unable to locate or access your course, then you may have multiple accounts in the school.

Since you’ll only be able to access your course or coaching product by logging into the account that was used to purchase or enroll, ensure that you are logging into the correct account. If you’re unsure if you’ve created multiple accounts, contact the school owner.

Switch Your Account Type

If you enrolled in the school through a Teachable Account, rather than a school account, click the Login with Teachable button to login through the Teachable Accounts portal. loginwithteachableacounts.gif

Reset Your Password

You may be experiencing login issues due to an outdated or invalid password in your student account, in which case you may wish to reset your password entirely. To reset your password, complete the following steps:

  1. In the login screen, click Forgot Password.
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  2. Enter your email address into the Email field and then click Next.
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  3. You’ll receive a notification indicating that reset instructions have been sent to the email address you specified.
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  4. Be sure to check your spam or promotions folders if you do not see the reset password email in your inbox. When you receive the email, you will need to change your password within 24 hours. If it has been over 24 hours since you requested the email, you should request a new reset password email.

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NOTE: Not immediately logged in with your new password? Turn off password manager extensions and ensure that your browser isn't accessing an existing login cookie by opening the reset link in a private browsing (or "incognito") window.

Try an Alternative Browser or Device

We recommend using the most up-to-date versions of Google Chrome or Mozilla Firefox to log in and access your course. If you are using an alternative browser, try logging in to your course using one of these recommended browsers.

If you are still unable to log in, try using a different device. For example, if you are using a mobile device (e.g. iPhone, iPad, tablet, etc.), try switching to a desktop computer or laptop.

Clear Your Cache

Many login issues are browser-related, which is why we recommend that you clear your browser’s cache if you experience issues logging in to your course. When you browse websites online, web browsers store, or “cache,” website data (like images and scripts) as a way to improve your experience. Clearing your web browser’s cache removes these stored assets, and this may help resolve issues with logging in to your course.

To clear your cache in Google Chrome, click the menu and select More tools. Then click Clear browsing data. Make sure that the Cached image and files box is checked.

To clear your cache in Mozilla Firefox, go to your Preferences and then find the Advanced panel. From there, click Clear Now in the Cached Web Content section.

Uninstall or Disable Third-Party Browser Extensions

Another browser-related issue is the interference of third-party extensions. While third-party browsers can be extremely useful, some have been known to cause problems for students attempting to log in to their courses. For example, one common type of extension that may cause login issues are password managers (e.g. LastPass, etc.).

You can verify whether or not a third-party browser extension is causing the login issue, by opening another browser, ideally without any third-party extensions installed. Then attempt to login; if the issue still occurs, an extension is probably not the cause. However, if the issue does not occur, an installed extension in your other browser may be to the cause of your login issues.

Once you know that an extension may be responsible for the problems, test each extension by disabling it and reloading the page. If disabling the extension stops the issue, you can pinpoint the extension as the culprit and either remove it or keep it disabled while using Teachable. Disabling an extension will turn it off without removing it while deleting an extension will remove it entirely.

For further information about how to manage extensions in your browser, see here:

If you're using Firefox, you can also turn off the Enhanced Tracking Protection option, as this can sometimes interfere with a page's functionality:

  1. Click the Shield icon at the top of the page next to the address bar.
  2. Toggle the Enhanced Tracking Protection off.
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Locked out of account

In some scenarios, you might find yourself locked out of your account. This can occur if:

  • You are not receiving a password reset email
  • You do not have access to the email address you created the account with and therefore cannot reset your password 

If you have access to your email address but are not receiving either of the above emails, please try the following troubleshooting steps:

  • Check secondary folders for emails from Teachable or your school—including the spam/junk, promotions, updates, and “all mail” folders
  • Use your email search function to search for the title of the email (“Reset Password Instructions” for a password reset email)
  • Safelist Teachable's email domains—see our guide here
  • Re-trigger the email after completing the above steps

If the above troubleshooting steps do not resolve the issue, or you do not have access to your email account, please contact our Customer Support team directly at support@teachable.com. In your email, please include as much of the following information as you are able to:

  • The school name and URL
  • Your full name
  • The email address you used to create the account

Contact the School Owner

If you're still unable to log in or access your course, please contact the school owner. The school owner can check the status of your account, including enrollments and purchases.

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