This article shows how to help students who are having a difficult time logging in to your Teachable school.
Sometimes a student may have created multiple accounts under different email addresses, and are attempting to log in with the wrong email/password combination. Search inside your instructor admin area to make sure the student doesn’t have duplicate accounts (meaning they signed up with two emails). You can search inside the Users area.
User Requests New Password
Students can reset their password to your Teachable school by following the steps laid out in this Knowledge Base article.
Set New Password
As a school owner, you can to manually reset users' passwords. This can only be done if you have not enabled myTeachable on your school, as you have no control over your students' myTeachable accounts.
Select Users in the admin sidebar, and then choose the user from the list whose password needs to be reset.
NOTE: Instructors cannot change a student's password if the student is using a myTeachable account to access their school.
In a specific user’s page, select Change Password in the Profile section. A modal will appear, allowing you to choose a new password for the user. After inputting a new password, click Change Password.