Teachable has many resources available to guide and teach you as you build and grow your Teachable School. Some resources are only available on Paid Plans.
If you are a student or school affiliate, visit Student Guide: Getting Support for more information.
If you cannot access your account, use this form to let us know and we’ll get back to you ASAP!
Support and Resources
Resource availability varies by user role and Plan.
| Support | User Roles | Plan |
| Help Center | All Users | All Plans |
|
Limited Email Customer Support |
All Users | Free Plans |
| Unlimited Email Customer Support 7 days a week |
All Users |
Paid Plans |
|
|
Primary Owners |
Pro |
| Resource | User Roles | Plan |
|
|
Primary Owners |
All Paid Plans |
|
|
Primary Owners |
All Paid Plans |
|
Primary Owners |
All Paid Plans |
Limited Email Support
Limited Email Support is available to all schools on a Free Plan.
This does not include users on a Pro Plan Free Trial.
Teachable Support can assist Free Plan users with the following requests:
- Log in
- Billing
- Payments
- Payouts
For Email Support, log in to your Teachable School and visit the Help tab.
Teachable Support provides Email Support 8:00a to 8:00p EST every day.
Unlimited Email Support
Unlimited Email Support is available to all schools on a Basic, Pro, Pro+, or Business Plan. For Email Support, log in to your Teachable School and visit the Help tab.
Teachable Support provides Email Support 8:00a to 8:00p EST every day.
Live Chat Support
Live Chat is available to all School Owners on the Professional or Business Plan.
For Live Chat Support, log in to your Teachable School and open the Help widget or visit the Help tab.
Opening a Live Chat will enter you in a queue for the next available team member.
Please allow a few moments for one of our Customer Support representatives to respond.
Teachable Support provides Live Chat Support 10:00a to 5:00p EST Monday - Friday.
NOTE: If Live Chat is not available, it may be outside of service hours. If you believe you cannot access Live Chat in error, please log in to contact Teachable Support.
Community - Teachable:HQ
Teachable:hq is available to all Primary Owners on a Basic, Pro, Pro+, or Business Plan.
Teachable’s community, known as Teachable:hq, is space for creators to share their knowledge, learn, and network with other creators in a similar business phase. You can ask questions, share ideas or strategies, and get help from others.
To access Teachable:HQ, log in to your school and navigate to the Resources tab.
Teachable:U
Teachable:U is available to Primary Owners on the Basic, Professional, and Business Plans.
Teachable:U provides training on how to build courses, grow your business, as well as live-streamed workshops with experts in a variety of industries.
To access Teachable:U, log in to your school and navigate to the Resources tab.
Weekly Live Q&A
Weekly Live Q&A on Fridays are available to School Owners on a Basic, Pro, Pro+, or Business Plan.
Our Customer Success experts host this live event every Friday at 12 PM EST.
Each Q&A is an hour long learning experience with opportunities to expand your skill set, connect with other creators, and gain insight into what’s possible for you.
To register for the Weekly Live Q&A, log in to your school and navigate to the Resources tab.