There are multiple resources available to guide and teach you as you build and grow your Teachable School. Some resources are only available on Paid Plans.
NOTE: If you are a student or school affiliate, visit Student Guide: Getting Support instead.
Overview
Resource availability varies by user role and Plan.
| Resource | User Roles | Plan |
| Knowledge Base | All Users | All Plans |
| Email Customer Support |
Primary Owners Owners School Authors |
All Plans |
|
Live Chat with Customer Support Monday - Friday |
Primary Owners Owners |
Professional Business |
|
A Community for Creators. |
Primary Owners |
Basic Professional Business |
|
Course Building and Business Growth Training |
Primary Owners |
Basic Professional Business |
|
with Weekly Live Q&A |
Primary Owners Owners |
Professional Business |
Email Support
Email Support is available to Primary Owners, Owners, and Authors of schools on any Plan.
Customer Support is available for Email Support 8:00a to 8:00p EST every day.
When you’re working on a School you can access this option in two places.
Help > Email
Help > Email Us
NOTE: Submitting multiple requests will not improve response time and these requests will be merged together.
Live Chat
Live Chat is available to all School owners for Schools on the Professional and Business Plans.
Our Live Chat hours are Monday through Friday, 10:00a to 5:00p EST.
To start a Live Chat:
Help > Chat
Help > Live Chat
You will enter a queue where you can wait for the next available representative to support you.
Please allow a few moments for one of our Customer Support representatives to respond.
NOTE: If you cannot access Live Chat it may be outside of service hours or you may not have a Professional or Business Plan. If you believe you cannot access Live Chat in error, please Email Support.
Teachable:HQ
Teachable:hq is available to all Primary Owners on the Basic, Professional, or Business Plans.
Teachable’s community, known as teachable:hq, is space for creators to share their knowledge, learn, and network with other creators in a similar business phase. You can ask questions, share ideas or strategies, and get help from others.
Resources > Go to Teachable:HQ
Teachable:U
Teachable:U is available to Primary Owners on the Basic, Professional, and Business Plans.
Teachable:U provides training on how to build courses, grow your business, as well as live-streamed workshops with experts in a variety of industries.
Resources > Teachable:U
Group Coaching with Live Q&A
Group Coaching is available to School Owners on the Professional or Business plans.
Our Customer Success experts host Group Coaching twice a week on Mondays and Fridays at 12 PM EST.
Each Group Coaching is an hour long learning experience with opportunities to expand your skill set, connect with other creators, and gain insight into what’s possible for you.