Billing Information and History

This article goes over changing your Teachable account's billing information, changing your card information, and which payment methods are accepted by Teachable. The information in this article is for users who purchase a Teachable plan/create a Teachable school.

If you are a student looking to update your billing information for a course purchase, please see this Knowledge Base article.

Accepted payment methods

Teachable accepts the following debit or credit cards:

  • American Express
  • MasterCard
  • Visa

Teachable does not offer the ability to purchase a Teachable plan via PayPal. 

TIP: Users in the United States may be able to use PayPal to purchase a Teachable subscription by using PayPay Key. PayPal Key is a PayPal feature that creates a virtual card number that is linked directly to your PayPal account. To set up PayPal Key, please follow PayPal’s guide here.

Change your billing info

If you are the Primary Owner of your school, you can change your school's billing information by following these steps:

  1. In your Teachable admin sidebar, select Settings.
  2. Under settings, select the Billing tab.
  3. Click the Edit button. settings-billing-edit_button.jpg
  4. In the popup window, you can select:
    1. Subscription details - View a breakdown of your current subscription and plan costs. You can also cancel or change your Teachable plan from here.
    2. Billing & Shipping Addresses - Edit your billing and/or shipping address. Includes a field to enter your tax ID number, if applicable.
    3. Payment Methods - Edit the details of your associated credit/debit card, or add a new payment method.
    4. Billing History - View the billing history for your Teachable plan, with the option to Download an invoice for each payment.

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Add or remove payment methods

You can have one primary payment method and one backup payment method on file.

To add a backup card:

  1. Navigate to your school’s Settings > Billing tab.
  2. Click Edit.
  3. In the popup window, click the Payment Methods tab.
  4. Click Add New. backup-addnew.gif
  5. Enter in your card details, then click Add.
  6. Select Backup for the payment method, then click Update: backupcard.gif

If you would like to remove the primary card on file, you will first need to designate another card as primary. To designate another primary card, click into the backup card’s payment method details then click Set as primary:

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You can remove any non-primary card at any time by clicking into the card’s payment details, and then selecting Remove Payment Method:

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Billing and shipping address

To edit your billing or shipping address:

  1. Navigate to your school’s Settings > Billing tab.
  2. Click Edit.
  3. In the popup window, click the Billing & Shipping Addresses tab. billing___shipping_address.jpg
  4. Update your address(es), then click Update.

NOTE: If your school is on the Free plan, and you want to add a shipping address, you can do so by clicking the Free plan subscription details box at the top of the Manage Subscriptions popup window.

Your billing address is the address associated with the payment method you use to pay for your Teachable plan. A shipping address, if different from your billing address, is the address associated with your residence.

Billing and shipping addresses are collected to ensure that Teachable’s tax and finance systems accurately reflect where our users are located. This information will only be used for compliance purposes. Please check out our privacy policy for more information about how Teachable handles personal information.

In the billing address section, there is a field to enter a tax ID number (if applicable).

tax-reg-field.jpg

This tax ID number will appear on your Teachable plan invoices. Please note that you should still enter your tax ID in your Settings > Taxes menu (if applicable) to ensure proper tax collection.

Download an invoice

Each time you make a payment for a Teachable plan, you will receive an email with an attached invoice. You can also download these invoices from within your Settings > Billing tab. The invoice will include:

  • The amount paid and payment date
  • Your billing address and tax ID number (if applicable)
  • Teachable’s address and tax registration number

To download an invoice:

  1. Navigate to your school’s Settings > Billing tab.
  2. Click Edit.
  3. In the popup window, click the Billing History tab.
  4. Click the Download button next to the invoice you would like to download.

This will download a PDF file to your computer, which you can then save for your records.

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View your billing history

At the bottom of the Billing page, you can view your Teachable billing history.

settings-billing-billinghistory.jpg

For each transaction, you'll see the payment date, payment ID, amount paid, which plan you were billed for, and whether it was an annual or monthly plan.

You'll also be able to resend the receipt of any transaction to your Teachable associated email address by clicking the Resend Receipt button.

Failed payment attempts

If the primary card on file for your school is declined for any reason, Teachable will automatically attempt to charge your backup card on file (if any).

If both your primary and backup payment methods fail, Teachable will notify you via email. Afterwards, we'll automatically attempt to process your plan payment the 1st, 4th, and 9th day after the initial failed payment.

If all of these payment attempts fail, your school will automatically be downgraded to the Free plan.

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