Update Billing Information

Primary Owners of a school have the ability to change the credit or debit card used to pay for Teachable at any time. This article goes over accepted cards and shows school owners how to change their billing information. 

Accepted Payment Methods

Teachable accepts the following debit or credit cards:

  • American Express
  • MasterCard
  • Visa

NOTE: Teachable does not offer the ability to purchase a Teachable plan via PayPal.

Changing Your Billing Info

If you are the Primary Owner of your school, you can change your school's billing information by following these steps:

  1. In your Teachable admin sidebar, select the Settings section.
  2. Under settings, select the Billing tab.
    settings_billing.png
  3. Enter the new payment method you'd like to add.
  4. Click Save.

Viewing Your Billing History

At the bottom of the Billing page, you can view your Teachable billing history.

admin_settings_plan_billinghistoryzoom.png

For each transaction, you'll see the payment date, payment ID, amount paid, which plan you were billed for, and whether it was an annual or monthly plan.

You'll also be able to resend the receipt of any transaction, to your Teachable associated email address, by clicking the Resend Receipt button.

Failed Payment Attempts

If the credit card on file for your school is declined for any reason, Teachable will notify you via email. Afterwards, we will automatically attempt to process your plan payment the 1st, 4th, and 9th day after the initial failed payment.

If all of these payment attempts fail, your school will automatically be downgraded to the Free plan.

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