Email Templates

This article goes over how to use the email template editor to adjust the way emails appear to users.

Overview

On the Basic plan and up, you can modify templates for the emails sent from your school in the Template Editor. To access the Template Editor, select Emails from the admin sidebar. Then, choose Template Editor from the submenu. asdmin-emails-template-editor.png

Email templates allow you to customize the styling of the emails you send out. You can edit the templates using HTML, CSS, and the Liquid templating language.

CAUTION: The Template Editor is a more advanced feature. Use with caution. And remember you can Reset your email templates at any time.

There are a number of Liquid tags that you can use within the Template Editor—to name a few:

  • {{ school.url }} - your school’s URL
  • {{ student.name }} - name of a student
  • {{school.email_from_name}} - the “from” name that appears in emails from your school
  • {{ course.name }} - name of a specific course

In the Template Editor, there are 15 email templates you can customize:

select email template

When using the email template editor, remember to Save your changes. At any time, you can view the template by clicking the Preview button in the upper right-hand part of the page. When you’re ready to make your changes live, click the Publish button. You can Reset the template to remove your changes and reset it to the default template.

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Email Layout Templates

There are two email templates that apply to all email templates: the Email CSS template and the Email Header template.

The Email CSS template allows you to modify the CSS stylesheet shared among all of your email templates, while the Email Header template allows you to customize the email header shared among all of your email templates.

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You can adjust the colors that appear in your emails in Site > Theme > Colors. Additionally, the image that appears on your emails will be your site's favicon, which can be modified in Site > Theme > Logo & Background.

Emails to Students

There are nine types of emails that students may receive from your school. The templates for these emails can be modified in the Students section of the Template Editor:

admin-emails-templated-editor-student-templates.png

  • Student Signup Confirmation - The template for the email that is automatically sent to a student when they sign up for an account in your school that includes instructions for account confirmation.
  • New Comment Notification - The template for the email sent to students when another comment is posted on a thread they participated in that includes the comment and comment link.
  • Custom Email - The template for any custom email sent to students from your Teachable school.
  • Failed Payment - The template for the email sent to students when a recurring payment fails.
  • Drip Content Release - The template for the email sent to a student when drip content is released.
  • Issued Certificate - The template for the email sent to students when they complete a course and are issued a Certificate of Completion.
  • Nonpayment Cancellation- The template for the email sent to a student when their subscription ends due to a payment issue.
  • Receipt - The template for the email sent to students when they initially purchase a course.

Emails to Owners and Authors

  • Student Details - The template for the part added to the bottom of the New Enrollment and New Student Signup templates that contains additional information about the student, including their full name, country, email address, etc. 
  • Manual Subscription Cancellation - The template for the email sent to owners and authors when a student cancels their subscription.
  • Billing Error - The template for the email sent to owners and authors if a billing attempt for a student’s recurring payment is unsuccessful due to a payment issue.
  • New Student Signup - The template for the email sent to owners and authors when a new student signs up for their school.
  • New Comment Awaiting Moderation - The template for the email sent to owners and authors comment moderation is enabled and a student posts a new comment in a lecture.
  • Nonpayment Subscription Cancellation - The template for the email sent to owners and authors when a student's subscription is canceled due to a payment issue.
  • New Enrollment - The template for the email sent to owners and authors when a new student enrolls in a course.

 

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