Viewing Transactions

This article guides you through viewing an individual user’s transactions.

Finding an Individual’s Transactions

  1. Log into your Teachable school.
  2. Select Users from the admin sidebar.
  3. Choose a particular user from the list. show all users

    TIP: If you have many students, make searching easier by filtering the results with their name or email.

  4. Inside the individual user area, select Transactions. transactions
  5. Inside Transactions, you’ll find the Date a transaction was made, the Sale Price (if applicable), Price (full price, in USD), Earnings (what you net), Student (their name), and Course showing which course(s) they enrolled in.
  6. Click Details to view a more in-depth breakdown of an individual transaction, including a summary of purchase details and a payment breakdown. This is also where you can refund a purchase.

Understanding an Individual’s Transactions

Summary

transaction summary

The summary includes buyer and transaction information like the buyer’s name and email, the transaction date, pricing plan (free, subscription, one-time purchase, or payment plan), payment gateway, and payout date, and whether or not the transaction is still refundable.

Payment Breakdown

transaction payment breakdown

Listed price - what price the course was advertised for, minus:

  • Coupon - (if applicable) discounted price
  • Amount Refunded - shows if a refund was issued

Amount Charged via Stripe - how much the user was charged for. From this amount, the following fees may be subtracted:

  • Affiliate Fee - (if applicable) fee that went out to an affiliate
  • Credit Card Fee - how much goes back to Stripe
  • Teachable Fixed Fee - on the free plan only, Teachable charges a $1 fixed fee on paid course subscriptions
  • Teachable Transaction Fee -the percentage (10% for free plans, 5% for basic plans, 0% with custom payment gateways)
  • Author Fee - (if applicable) amount that goes to the course author
  • Tax - (if applicable) when VAT tax enabled

Estimated School Earning - what the school owner gets after all discounts and fees are taken out--aka your net profit.

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