This article shows what steps to take if you did not receive an expected payment from Teachable. To learn more about when you should expect payments, see When Will I Be Paid Out by Teachable?
Check Course Purchase Dates
School owners, authors, and affiliates should expect payments with a full calendar month in between the sale month and payment month to account for our 30-day refund period. You'll be paid for your January sales in March, February sales in April, and so on.
We issue payments once per month, usually on the 1st. If the 1st of any month falls on a weekend or holiday, you'll receive that month's payout on the next closest business day. (So if March 1 is a Saturday, you'll be paid on Monday, March 3.)
NOTE: Teachable uses UTC as the time standard to calculate when sales are made. For example, a sale made at approx. 10 p.m. US Eastern on January 31 counts in our system as taking place at approx. 3 a.m. UTC on February 1. You can compare time zones here.
Because of this schedule, if you were expecting a payment you did not receive, first confirm that the purchase was made at least 30 days prior to the expected payment date. To check, navigate to Transactions > History.
Confirm PayPal Address
The second step is to confirm that the PayPal address you gave Teachable is accurate. All our payments are distributed via PayPal, From your administrative dashboard, navigate to Settings > Payments, and look under Teachable Payouts to see the address on file. In this same area, you can also check the payout history to see a record of payments made so far.
File A Support Ticket
If neither of the above options reveals the problem, file a support ticket to let us know what’s going on. Describe the issue in as much detail as you can, including (if possible) when you were last paid out and which transactions you should have received payment for. We’ll look into your situation and find out what the issue is.