Login Changes: Switching to Passwordless Login with OTP (Starting September 2024)

This article reviews the new login process for your Teachable account, transitioning to a passwordless system. Starting in September 2024, Teachable will implement a more secure and convenient login method using One-Time Passcodes (OTP). This guide explains how to log in using OTP and provides basic troubleshooting steps for common login issues.

Overview

Starting in September 2024, Teachable is going passwordless! Instead of remembering a password, you will now have the option to receive a One-Time Passcode (OTP) sent directly to your email address. This change enhances security and simplifies the login process, ensuring you no longer need to manage or remember a password. The OTP will be valid for 10 minutes, providing ample time to access your account securely.

How to Log In

To log in to your school using the new OTP method:

1. Navigate to your school’s unique login page.
   You can access the login page by utilizing the same login url you have been using:
   • For Admins reference our detailed guide here.
   • For Students reference this detailed guide here.
2. Enter your email address.
   Input the email address associated with your Teachable account.
3. Receive your One-Time Passcode (OTP).
   A passcode will be sent to your email address. This code is valid for 10 minutes.
4. Enter the OTP on the login screen.
   After receiving the passcode, enter it in the designated field on the login screen and click Login.
5. Congratulations you have successfully logged in! 

Troubleshooting Login Issues

If you encounter any issues with the new OTP login process, follow these troubleshooting steps:

• I’m not receiving the OTP email:
  • Check secondary folders in your email (e.g., spam/junk, promotions, updates).
  • Safelist Teachable’s email domains.
  • Resend the OTP by clicking the “Resend code” link on the login page.
• The OTP is not working:
  • Ensure you are using the most recent code sent to your email.
  • Remember, the OTP is valid for 10 minutes. If it expires, request a new one.
  • You can still use your password by selecting “Having trouble? Login with password instead” after populating your email address. 
• I’m experiencing other login issues:
  • Visit our common technical issues troubleshooting guide for additional support.
  • If you’re still having trouble, contact Teachable Support by completing this form.