This article goes over Teachable’s refund policy and how to request a refund from a school owner.
Understanding Teachable's Refund Policy
Teachable’s refund policy for students makes it mandatory for school owners to fulfill refund requests within the first 30 days of initial purchase if using the Teachable platform to handle payments.
However, some schools do not use Teachable to handle payments and are therefore not subject to Teachable’s 30-day refund policy. In this case, it’s up to the school owner to set their own refund policy.
It’s important to understand a school’s refund policy before purchasing a course. In many cases, the refund policy will be stated on the sales page of the course. If you’re not sure what the schools’ refund policy is, we recommend reaching out to the school owner for more information.
Requesting a Refund
If you’d like to request a refund, we strongly recommend contacting the school owner directly. To contact the school owner, you can either use the myTeachable help form or contact the school owner via email.
Contacting a School Owner Via Email
The easiest way to contact your school owner is through email. You can contact your school owner via email at any time by logging in to your school account and using the contact form. For more information on how to do so, please take a look at this article.
Contacting a School Owner Via Your myTeachable Dashboard
Alternatively, you can access the myTeachable help form by logging in directly to myTeachable. Once you’ve logged in, click on the Help tab to open the help form.
We recommend that you wait 2-3 business days after contacting the school owner for a resolution or refund. If the school owner used the Monthly Payment Gateway, then you can contact Teachable for further assistance if you still have not received your refund within this time.