Log In and Access Your Course

This article goes over how students log in and access their course, and how to troubleshoot login issues.

Overview

Once you’ve purchased a course, you’ll need to log in to your school or myTeachable account in order to access your course.

When you enroll in a course, you’ll receive an email confirmation that contains a link to the course. You can use this link to open your course, or you can type the school or course page URL into the address bar of your web browser.

TIP: We recommend using the most up-to-date version of Google Chrome or Mozilla Firefox.

Logging In To Your Course From the School Homepage

If you don’t have the direct link to the course sales page handy, you can log in to your course via the homepage of the school in which you are enrolled.

To log in to your course via the school homepage, complete these steps:

  1. Click Login in the upper right-hand corner of the homepage.
    login_to_course.png
  2. Enter the email address and password you used to register your account and click Log in. If you have a myTeachable account, then click on the Log in with myTeachable button before entering your login credentials.
    login_form.png
    If you do not have a myTeachable account, you’ll be prompted to convert or connect your school account to a myTeachable account.
    convert_to_myT.png
    Click Create a myTeachable account to create a new myTeachable account, or click on I Have an existing myTeachable account if you want to connect an existing myTeachable account to your school account.
  3. Once you’ve logged in, click on the My Courses tab. All of the courses that you are enrolled in will appear in this tab:
    my_courses.png
  4. Then, click on the course that you would like to access.

Logging In To Your Course from the Course Sales Page

You can also login via the sales page of the course in which you are enrolled in.

NOTE: If you’re logged in already, then navigating to the course sales page will automatically redirect you to the course curriculum page.

To log in via the course sales page, complete the following steps:

  1. Click Login in the upper right-hand corner of the homepage.
  2. Enter the email address and password you used to register your account and click Log in. If you have a myTeachable account, then click on the Log in with myTeachable button before entering your login credentials.
    login_form.png
    If you do not have a myTeachable account, you’ll be prompted to convert or connect your school account to a myTeachable account.
    convert_to_myT.png
    Click Create a myTeachable account to create a new myTeachable account, or click on I Have an existing myTeachable account if you want to connect an existing myTeachable account to your school account.
  3. Once you’ve logged in, click on the My Courses tab. All of the courses that you are enrolled in will appear in this tab:
    my_courses.png
  4. Then, click on the course that you would like to access.

Troubleshooting Login Issues

If you’re having trouble logging in and accessing your course, refer to these troubleshooting methods:

Checking Your Login Credentials

Ensure that you’re using the same email address that you used to set up your account. You can do so by checking your email inboxes and confirming which email address received an account confirmation email.

Switching Your Account Type

When you create an account in a school hosted by Teachable, you have the option to create a school account or myTeachable account. If you try to log in to myTeachable, but did not create a myTeachable account, then you’ll receive an error message indicating that your email or password is invalid:

login_error.png

To log in to your school account, click on the Log In with a School Account button:

login_with_school_account.png

Resetting Your Password

You may be experiencing login issues because you are attempting to use an outdated or invalid password, in which case you may wish to reset your password entirely.

To reset your password, complete the following steps:

  1. In the log in screen, click on the Forgot Password? link.
    forgot_password.png
  2. Enter your email address into the Email Address field and then click on the Send Me Instructions button.
    send_me_isntrucitons.png

If you have an account in the school, then you’ll receive a notification indicating that reset instructions have been sent to the email address you specified:

reset_notification.png

Be sure to check your spam or promotions folder if you do not see the reset password email in your inbox.

reset_email.png

If you do not have an account in the school associated with that email address, then you’ll receive an error message that indicates that indicates that your email address is not associated with an account in the school.

no_account.png

If you do not have an account in this school, this indicates that you used another email address to register for the school. If you believe this to be an error, please contact the school owner directly.

Clearing Your Cache

Many login issues are browser-related, which is why we recommend that you clear your browser’s cache if you experience issues logging in to your course. When you browse websites online, web browsers store, or “cache,” website data (like images and scripts) as a way to improve your experience. Clearing your web browser’s cache removes these stored assets, and this may help resolve issues with logging in to your course.

To clear your cache in Google Chrome, click the menu and select More tools. Then click Clear browsing data. Make sure that the Cached image and files box is checked. See more details on clearing your cache in Chrome here.

To clear your cache in Mozilla Firefox, go to your Preferences and then find the Advanced panel. From there, click Clear Now in the Cached Web Content section. See more details on clearing your cache in Firefox here.

Uninstalling Your Third-Party Browser Extensions

Another browser-related issue is the interference of third-party extensions. While third-party browsers can be extremely useful, some have been known to cause problems for students attempting to log in to their courses. For example, one common type of extension that may cause login issues are password managers.

You can verify whether or not a third-party browser extension is causing the login issue, by opening another browser, ideally without any third-party extensions installed. Then, attempt to login; if the issue still occurs, an extension is probably not the cause. However, if the issue does not occur, an installed extension in your other browser may be to blame.

Once you know that an extension may be responsible for the problems, test each extension by disabling it and reloading the page. If disabling the extension stops the issue, you can pinpoint the extension as the culprit and either remove it, or keep it disabled while using Teachable. Disabling an extension will turn it off without removing it, while deleting an extension will remove it entirely.

Below are a few popular extensions that have caused issues in the past for some Teachable users:

  • Adblock
  • Security Extensions (like HTTPS Everywhere)
  • Grammarly
  • Dingo

TIP: Research online to see if there are any known conflicts/issues with extensions that you have installed in your web browser. If you have a lot of extensions, this can save you some time.

For further information about how to manage extensions in your browser, see here:

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