Payment Issues

There may be several reasons that your payment cannot be completed when attempting to purchase a course on Teachable. This article goes over how to resolve payment issues if you are unable to complete a purchase due to a bank decline or country restriction.

Try Another Payment Method

If you’re having trouble purchasing a course, check that you are attempting to purchase using one of Teachable’s supported payment methods. Teachable accepts major international credit cards (Visa, American Express, and MasterCard), as well as PayPal. Learn more about supported payment methods and currencies here.

Check Your Country’s Laws

If you’re trying to make a purchase online, it’s important to familiarize yourself with any currency regulations that may be restricting your ability to make online purchases based on your country of origin or issuing bank.

For instance, if you’re a student in Brazil attempting to complete a purchase on Teachable, you may encounter issues because, in Brazil, there’s a law that says when using a credit card issued by a Brazilian bank, one must make purchases in Brazilian currency (Brazilian real). This is just one example of a currency law that makes it more difficult to make purchases online.

Contact Your Bank

If you’re not able to purchase a course on Teachable, it’s best to contact your bank directly for more information about why your payment was not processed. There are many reasons why your card may be declined, including insufficient funds, a canceled or expired card, etc. It’s important to note that payment processors themselves do not decline payments; instead, a payment processor initiates a charge, and the issuing bank is responsible for approving or declining the charge. This is why we recommend that you contact your bank or credit card company for more information about why the charge was declined.

Contact the School Owner

If you’re still unable to complete your purchase on Teachable after contacting your bank and trying another payment method, you can contact the school owner directly to inquire about alternative payment options.

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