Accessing and Understanding Your Earnings Statements

Earnings statements allow school owners to view more information about their school’s earnings and payouts, including the status of a payout, author and affiliate earnings, and more. This article goes over how to access your school’s earnings statements and outlines the information available in earning statements.

NOTE: This feature is currently in beta and has not been rolled out to 100% of users.

Overview

Monthly earnings statements in the Sales > Statements section of their school admin. Individual earnings statements can also be viewed in the Statements section of a user’s profile.

Earnings statements contain the most accurate and trackable information about earnings. School owners can use earnings statements to view more details about refunds, chargebacks, and other instances that may affect the total amount of earnings paid out to a user.

NOTE: Earnings that were paid out before November 2017 will not be reported in the Statements section.

Accessing Your Earnings Statements

To access earnings statements for your school, complete the following steps:

  1. Log in to your Teachable school.
  2. Click Sales in the admin sidebar. Then, click Statements in the Sales sidebar.admin-sales-statements.png

    If earnings statements are not available for your school yet, then you'll see this message:Screen_Shot_2018-07-17_at_2.59.55_PM.png

  3. If earnings statements are available, you can click on the Payee's name to access an more detailed report of the individual earnings statement.admin-sales-statements-open-individual-statement.gif

To access earnings statements associated with an individual user, complete the following steps:

  1. Click Users in the admin sidebar.
  2. Select the desired user menu and then click on the individual user’s profile.
  3. Select Statements in the user profile sidebar.admin-users-affiliate-user-profile-statements.png
  4. Click on the individual statement to view more details.admin-users-affiliate-user-profile-statements-individual-statement.gif

Understanding Your School’s Earnings Statements

When you view all of the statements for your school in the Sales > Statement section of your school admin, you can view a summary of your school’s statements that contain the following information:

  • Period- The month and year in which the payout was released to the payee
  • Statement ID- The unique ID number of the statement.
  • Payee- The user to whom the payout was released.
  • Payout Status-The current state of the payout.
    • Failed - The payout has failed and the funds have not been received by the payee.
    • Pending - The payout is currently processing and will be available to the payee shortly.
    • Success - The payout has been successfully received by the payee.
  • Earnings (USD)- The amount the payee earned in US dollars.

admin-sales-statements-overview.png

To make searching through your earnings statements easier, use the filter and search options to filter through earnings statements by payout method, amount, type, date period, payment gateway, statement ID, username, or user email.admin-sales-statements-overview-search-field.gif

Understanding an Individual's Earnings Statements

After clicking on an individual statement in the Statements section, you can view more details about the transactions associated with the earnings statement. Each individual statement contains three sections—Summary, Transaction List, and Payouts—which are outlined in further detail below:

Summary

This section provides an overview of the earnings statement.admin-sales-statements-individual-statement-summary.png

  • Payee - The user to whom the payout was released to.
  • Payout Method - The method through which the payout was released to the payee (e.g. PayPal).
  • Payout Status - The current state of the payout.
    • Failed - The payout has failed and the funds have not been received by the payee.
    • Pending - The payout is currently processing and will be available to the payee shortly.
    • Success - The payout has been successfully received by the payee.
  • Statement Period - The period of time that the statement covers.
  • Total Amount - The total amount of earnings in USD generated during the statement period.

Transaction List

This section shows all of the transactions that took place during the statement period for which the payee has received earnings. Any sale through a custom payment gateway is processed by a third-party (i.e. Stripe and/or PayPal) and is not reflected in this section.admin-sales-statements-individual-statement-transaction-list.png

  • Date - The date when the transaction took place.
  • Type - This refers to the type of the transaction, which includes:
    • Earnings - The transaction generated earnings for the payee.
    • Refund - The transaction was refunded. Depending on whether or not the refund was full or partial, this may result in no earnings for the payee.
    • Chargeback - The transaction was charged back by the student due to a dispute with their bank.
    • Reconciliation - The earnings have been adjusted by Teachable. In the rare occasion when a payout must be adjusted, Teachable will contact the payee beforehand.
  • Transaction ID - The unique ID number of the transaction.
  • Earnings (USD) - The total amount of earnings in USD generated by the transaction.

Payouts

This section details any payout processed through Teachable's payment gateway. Any sale through a custom payment gateway is processed by a third-party (i.e. Stripe and/or PayPal), and is not reflected in this section. For example, if you have set up both Stripe and PayPal as custom payment gateways, then this section will not appear in your earnings statements.admin-sales-statements-individual-statements-payouts.png

  • Date - The date when the payout was sent by Teachable (i.e. the first business day of the month).
  • Payout Method - The method through which the payout was sent (i.e. PayPal).
  • Status - The current state of the payout.
    • Failed - The payout has failed and the funds have not been received by the payee.
    • Pending - The payout is currently processing and will be available to the payee shortly.
    • Success - The payout has been successfully received by the payee.
  • Amount (USD) - The total amount of earnings in US dollars paid out to the payee.
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