This article explains when owners, authors, and affiliates should expect to receive payouts from course sales. It also outlines what steps to take if you haven’t received the payout you expected.
Understanding Payout Schedules for Your Payment Gateway
There are two options available on Teachable for processing student payments and receiving your earnings: the Monthly Payment Gateway and custom payment gateways. Your school, authors, and affiliates’ payout schedule depends on which payment gateways you’ve set up.
Monthly Payment Gateway
Due to Teachable’s 30-day refund policy for courses, Teachable pays schools (along with their author and affiliates) on the first of every month (or next business day if the 1st is on a weekend or holiday). For example, on March 1, you would receive a payout from Teachable for all course purchases that took place in January. Then, on April 1, you are paid for purchases made in February, and so on. Monthly payouts are paid out to the primary owner’s PayPal account.
If you have added authors or affiliates to your school, then Teachable takes care of tracking and distributing author and affiliate earnings. Authors and affiliates are paid out to their PayPal account on the same schedule as primary owners.
NOTE: Teachable uses UTC to calculate when a transaction is placed. For example, transactions made at approximately 10 p.m. ET (US Eastern Time) on January 31st counts in our system as taking place early morning on February 1 in UTC. You can compare time zones here.
Custom Payment Gateways
On the Professional and Business plans, primary owners have the option of bypassing Teachable’s 30-day refund policy by setting up their own custom payment gateways through Stripe and PayPal. Primary owners are paid out by either Stripe or PayPal directly when the transaction takes place, depending on which custom payment gateways are set up.
When using custom payment gateways, the primary owner is responsible for distributing earnings to authors and affiliates. As such, then it’s up to the school owner to determine their preferred payout schedule and method (e.g. PayPal, bank transfer, cash, check, etc.) for their school's authors and affiliates.
You can track author and affiliate earnings using our transaction reports. To determine the amount owed to your authors and affiliates, you can export a CSV of your transaction report that provides data on all transactions processed through your custom payment gateways. Reference the Affiliate Email and Author Email columns to determine which affiliates and authors should receive a commission for each transaction that was processed by your custom payment gateways.
Mixed Payment Gateways
To best exemplify this, let's demonstrate using a hypothetical scenario where a school has set up the custom Stripe gateway, but not the custom PayPal gateway. In this scenario, if a student purchases a course through Stripe (i.e. uses a credit/debit card), their payment will be processed through the custom Stripe gateway, and as a result, will be paid out directly.
Alternatively, if the student had purchased the course through PayPal, their payment will be processed through the Monthly Payment Gateway, and as a result, will be paid out on the rolling monthly payout schedule. Here’s a chart that illustrates how payouts work with only a custom Stripe gateway set up:
In an opposite scenario where a school has set up only the custom PayPal gateway, but not the custom Stripe Gateway, the behavior would be similar. Here’s a chart that illustrates how payouts work with only a custom PayPal gateway set up:
Troubleshooting Payout Issues
If you experience an issue with your school’s payouts, please go through the following troubleshooting steps before contacting our support team:
Check Course Purchase Dates and Times
Teachable uses UTC as the time standard to calculate when sales are made. For example, a sale made at approx. 10 p.m. ET (US Eastern Time) on January 31 counts in our system as taking place at approx. 3 a.m. UTC on February 1. If you were expecting a payment you did not receive, confirm that the purchase was made at least 30 days prior to the expected payment date.
Confirm PayPal Address
If you’ve set up the Monthly Payment Gateway, you should expect to receive your payouts to your PayPal account. Confirm that you’ve entered the correct PayPal email address in the Payments section of your school’s Settings. Ensure that the email address you’ve entered in the Payouts Email section contains no typos and is associated with a valid PayPal account.
Check Your Custom Payment Gateway Accounts
If you’ve set up custom payment gateways, then you should be paid out directly by either Stripe or PayPal. Since transactions placed through custom payment gateways are not processed by Teachable, you’ll need to contact Stripe or PayPal support for more information if your payout is delayed or incorrect. Check your email inbox for any notifications from Stripe or PayPal indicating that your account needs attention.
If you’re still experiencing issues with your payouts, please contact our Customer Care team. In order to best assist, ensure that you describe the issue in as much detail as you can, including (if possible) when you were last paid out and which transactions you should have received payment for. We’ll get back to you as soon as we can!