Teachable Payments

This article goes over how to set up Teachable Payments for schools. Teachable uses Stripe Express to process credit/debit card transactions, as well as allowing for PayPal payments. This allows school owners to receive their payouts faster and set their own payout schedules.


Teachable Payments is available for all schools operating in the following countries:

  • Australia
  • Austria
  • Belgium
  • Canada
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Mexico
  • New Zealand
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Singapore
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • United Kingdom
  • United States

If you think you are eligible for Teachable Payments but are not able to go access it—or vice versa—you may have to change your country in your General Settings.

NOTE: If your school is ineligible for Teachable Payments or you have not set up Teachable Payments, then your school’s payments will be processed by the Monthly Payment Gateway.

Set Up Teachable Payments

CAUTION: It's recommended not to connect the same Teachable Payments account to more than one school at a time, since this can cause issues with payouts. 

Primary owners can set up how they accept card payments and receive payouts in the Settings > Payments section of their school admin.

To set up Teachable Payments, complete the following steps:

  1. Click Settings in the admin sidebar and navigate to the Payments section.
  2. Enter your phone number and click Set up Teachable Payments to start onboarding. You’ll be prompted to enter more details about your business, including your tax filing status, estimated earnings, etc. You'll then be directed to complete a Teachable Payments set up powered by Stripe.

    NOTE: During setup, you will be asked to connect your bank account, including specifying your bank account currency. You must select the currency supported by your bank. For example, if you connect a bank account located in Canada, your payout currency should be CAD. For more information on this, please refer to Stripe’s documentation here.


  3. Once you've set up your Teachable Payments account, you'll be redirected back to Teachable to select how frequently you'd like to receive your payouts—daily, weekly or monthly.
  4. You'll be prompted to either enable BackOffice or skip this step for now.
  5. If you choose to enable BackOffice, you'll be prompted to enable PayPal as a payment method on your checkout pages. Otherwise, you'll be directed to tell Teachable about your products.
  6. You're all set up! You will see a summary of what Teachable Payments can do for you, and your fee breakdown per transaction. Click confirm payment settings.
  7. Once you’ve set up your payment settings, you can change your payout frequency and access your Stripe Express dashboard anytime by clicking View Payout Dashboard in Settings > Payments > Accepts Credit Cards.


To modify your personal details and payout information, select Account:teachable-payments-dashboard-account-admin.png

To modify your Payout Details, click the edit icon. To update Personal Details—such as your name, date of birth, address, and social security number, and upload identity verification documents—click Update.teachable-payments-account-update-edit-buttons.png

To upload identification documents, click the Verify Now button:teachable-payments-account-personal-details-verify-id_png.png

NOTE: Certain account details cannot be changed via your Stripe Express Dashboard. Contact Stripe support if you require assistance modifying further account details, such as your phone number, account type, business name, EIN, etc.

Stripe may email you asking for additional verification, such as a copy of your photo ID, SSN, etc. In most cases, you can finalize verification by going to Settings > Payments > View Payout Dashboard. In other cases, you may need to contact Stripe.


On Teachable Payments, transactions are paid out directly to your bank account via Stripe based on the payout schedule set by the primary owner of your school. Transactions are paid out on business days (excluding weekends and US banking holidays) in the currency denomination of your connected bank account.

For payouts in all countries eligible for TP, payouts from Stripe are made daily and include payments processed seven (7) calendar days prior, subject to Stripe’s payout schedule.

Payout Schedule

With Teachable Payments, you can receive your payouts daily, weekly, or monthly:

  • Daily - Earnings and unlocked reserves are distributed daily, however, transactions are processed on a 2-day (business) rolling period. For example, payments received on a Tuesday are paid out by Thursday, and payments received on a Friday are paid out by Tuesday.
  • Weekly - Earnings and unlocked reserves are distributed every Thursday.
  • Monthly - Earnings and unlocked reserves are distributed every 30 days on the first business day of the month.

Once you make your first sale on Teachable Payments, it will take up to 21 business days to receive your first payout. After you receive your first payout, any subsequent payout will occur in accordance with the schedule you've specified (i.e daily, weekly or monthly).

Payouts Breakdown

To view additional information about your Teachable Payments payouts, navigate to Sales > Payouts. In Payouts, you can view all of the transactions included in or deducted from your payouts. The amount of your payout is comprised of any earnings, unlocked reserves, refunds, and chargebacks you received since your last payout.


The Date column refers to the date you can expect the payout to arrive to your bank account, while the Status column displays what state your payout is currently in. For example, if a payout is due in a few days, then the status of the payout will be In Transit. If they payout has already arrived to your bank account, then the status will be Paid. If Teachable was not able to pay you out, then the status will be Failed.

Click on the individual payout to view a breakdown of each transaction included in your payout. In Payout Details, you can also view refunds and chargebacks deducted from the payout:


To sort transactions, select from the following filters:

    • Earnings - Select a range from the drop-down menu and enter a value to sort transactions based on earnings amounts.
    • Event - Select from the drop-down menu to sort transactions by event type:
      1. Earnings - The transaction generated earnings for the payee.
      2. Refund - The transaction was partially or fully refunded.
      3. Chargeback - The transaction was disputed by the purchaser.
      4. Manual - The earnings were adjusted by Teachable. In the rare occasion when a payout must be adjusted, Teachable will contact the payee beforehand.
      5. Party Change - The transaction was retroactively credited to a different user (e.g. transactions credited to deleted authors/affiliates will be paid out to the primary owner of the school).
      6. Reconciliation - The earnings for a specific transaction were adjusted by Teachable. In the rare occasion when a payout must be adjusted, Teachable will contact the payee beforehand.
    • Transaction ID - Enter a unique transaction ID to sort by specific transactions.

NOTE: Refunds or chargebacks can affect payout amounts. Learn more in the Troubleshooting Payout Issues Knowledge Base article.

Authors and Affiliates

Primary owners receive all earnings, including author and affiliate commissions. As a result, it’s up to them to distribute the appropriate payouts to your school’s authors and affiliates. School owners can use their school’s transaction reports to determine how much to pay out each author and affiliate.

Alternatively, if you enable BackOffice, then Teachable automatically distributes payouts to your authors and affiliates for you every 30 days (on the first business day of the month). On BackOffice, Teachable will also automatically collect the necessary tax forms from your authors and affiliates.

CAUTION: Authors and affiliates must have a valid Paypal account to receive payouts through Teachable’s BackOffice services. Authors can add their PayPal account in the Payout Details tab of their author dashboard. Affiliates can add their PayPal account in the Payout Details tab of their affiliate dashboard.


To protect against negative balances (which can occur because of refunds, chargebacks, etc.), Teachable withholds a 10% reserve from each card transaction (after all fees and commissions). 

In accordance with your school’s payout schedule, reserves are paid out to your primary owner 45 days after the transaction took place. For example, if you set a weekly payout schedule, then any unlocked reserves will be paid out in the next upcoming weekly payment.

You can view when each reserve is due to be paid out in the Sales > Reserves page:

  1. Total Withheld Reserves- The total amount of reserves that will be paid out incrementally over the course of the next 45 days. This is a rolling number, and assuming your school continues to have sales, will continue to change daily.
  2. Reserves Unlocked Today- The total amount of reserves unlocked today that will be paid out to your school in your next payout.
  3. Reserves Unlocked The total number of reserves that have been unlocked on that date.
  4. Unlocked Amount - The total amount, in USD, of the reserves that have been unlocked and paid out on that date.

Transaction Fees

If your student pays using a credit or debit card, then their payment will be processed by Stripe. Depending on whether or not you’ve opted-in to BackOffice, each transaction processed by Teachable Payments is subject to the following transaction fees:

NOTE: PayPal has updated their fee structure for digital payments. These fees will go into effect on August 2nd, 2021. The new fees are shown below. Read more about PayPal's fee changes.






Processing Fees

Teachable Payments

10% + $1





2.9% + 30¢
(US card fee)

3.49% + 49¢
(US PayPal fee)

3.9% + 30¢
(International card fee)

4.99% + 49¢
(International PayPal fee)

Teachable Payments
With BackOffice

10% + $1 + 2%

5% + 2%



2.9% + 30¢
(US card fee)

3.49% + 49¢
(US PayPal fee)

3.9% + 30¢
(International card fee)

4.99% + 49¢
(International PayPal fee)

* Schools on the Professional plan that were created before October 9th, 2018 will be subject to a 2% Teachable transaction fee, but receive BackOffice for free. 

Enable PayPal Payments

You can allow students to make purchases using PayPal by enabling PayPal Payments through BackOffice. All PayPal payments are processed by Teachable Payments, therefore, primary owners are paid out to their account according to their payout cadence. 

In order to enable PayPal, ensure that you’ve opted-in to BackOffice and then complete the following steps:

  1. Click Settings in the admin sidebar and navigate to the Payments section.
  2. In the PayPal transactions section, turn on the PayPal Payments toggle to allow students to make purchases using PayPal.

NOTE: Once you have enabled PayPal Payments through BackOffice, no further action items are required for PayPal to display as a payment option at checkout.

There are cases where PayPal will not be available as a payment options for students on Teachable's native payment gateways, even with BackOffice enabled. These specific instances are as follows:

  • Currencies outside the United States (PayPal is only available in USD at this time)
  • Recurring payments (subscriptions and payment plans) where a coupon is applied at checkout
  • Recurring payments (subscriptions and payment plans) where an order bump is applied at checkout

Read more about PayPal and other payment options for your students.

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