Troubleshooting Login Issues

This troubleshooting article covers some helpful tips to try when faced with login/account challenges. Topics include login/password/email issues, how to access certain parts of Teachable including MyTeachable, where to login, and how to reset your password and change your email address.

Why can’t I login?

There are a variety of reasons a failed login can occur: you might be signed in to the wrong account, your instructor may have set a password for you, or you might have an old password saved. Let’s look at some common troubleshooting steps:

First, check the account you're signed in under in the Teachable school. You might be previewing the course under a logged out account. You can find that here:

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If you’re previewing as a logged out user or as a user you don’t recognize, click the avatar icon and choose Log out.

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Next, click the Login button, and enter your user name and password.

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If you’re a student, you should see My Courses and All Courses. If you’re a school owner, you’ll be taken to the admin Dashboard. If this is the first time logging in as a student, you will be asked to connect to a myTeachable account. You can learn more about that in this section.

If you can’t login as a student, check your confirmation email, the sender will be Teachable, and the email address will be notifications@m.teachable.com. If you cannot find the email, you can contact Customer Care and ask to have it resent. This option is only available if you have an unconfirmed account. If your account has been confirmed, you’ll be given steps to log in with that account.

If you can’t login as a school owner, follow the steps below in “I forgot/lost my password.

If you see a message stating, "You can't do that!" you're likely trying to access the Admin as a student or non-owner. Log out and log back in as the school owner. 

Other steps to try

If you’re sure of your password and you’re still having trouble logging in, try performing a hard refresh of your browser then log in again. If that doesn’t work, try clearing your browser cache and log in again.

Didn’t find what you were looking for? Additional login troubleshooting steps can be found in this article.

Where is the login button for my school?

There are a few ways students can login to a school:

One option is to go to the specific If you don't know the school's URL, check your confirmation email from Teachable, or ask the instructor. school page URL and use the login button in the top right corner. This area also shows the currently logged in user.

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Another option is to login from myTeachable (note that this requires the myTeachable SSO URL and to have a school that is linked to myTeachable):

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I forgot/lost my password.

If you’ve forgotten your password, you can reset it via the Teachable school admin.

  1. Go to your school admin area and click Login.
  2. In the login screen, click Forgot Password?
  3. You’ll be asked to provide your email address, then click Send Me Instructions.
  4. Once you receive the reset password email, open it and click Change my Password.
  5. Follow the instructions to create a new password and you’re all set.

You can find more detailed instructions in this article.

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How do I change my email address or password?

There are a few ways to change your Teachable email address or password. First we’ll look at a student/owner change when the password/email address is known. Next, we’ll look at having an owner/author change a student’s password. Finally, we’ll explain what to do if you don’t know your password and cannot get into the Teachable admin.

Change your password

NOTE: If a student has connected a myTeachable account, only they can change their email or password.

Within the Teachable admin, perform the following steps:

  1. Log into the admin for your school.
  2. Click on your avatar, then choose Edit Profile.
  3. In the Edit Profile screen, click the Edit Profile button on the far right.
  4. Click Change Password.
  5. Type in your new password, confirm the password, then enter your current password to confirm the change, and click Save changes.

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Change your email address

  1. Log into the admin for your school.
  2. Click on your avatar, then choose Edit Profile.
  3. In the Edit Profile screen, click the Edit Profile button on the far right.
  4. Click into the Email Address box and type the updated email address.
  5. Enter your current password to confirm the change, and click Save changes.

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Change a student’s password

If the student(s) isn’t connected to myTeachable, a school owner/author can manually change their password. Perform the following steps:

  1. Login to your school’s admin.
  2. Click Users.
  3. Under Students, click the student name you wish to change the password for.
  4. In the Information section, click the Change Password button.
  5. Type the new password, confirm the new password, and click Change Password.

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What to do if you can’t remember your email address or password

In the case that you’ve lost the password you registered your school with, follow the instructions in the “I forgot/lost my password” section above.

If you’ve forgotten which email address you registered your school with but have access to your email, you can file a support ticket by providing the last four (4) digits of the credit card you registered your school with and the card type, and Customer Care will let you know which email address you used.

If you don’t have access to your email account, you can file a support ticket and Customer Care will ask you a series of verification questions to make sure you are the owner of the account. Once these questions are verified, Customer Care will update your email address.

My student didn’t get a confirmation email.

Occasionally the confirmation email Teachable sends when a student is enrolled gets misplaced. When this happens, there are a few places to check:

First, have the student check their spam/promotion folders. Look for an email from Teachable, notifications@m.teachable.com. Owners/authors can also tell the student what the title of the email was so they can search for it that way. (This can be found in the Emails > History section of the admin.)

Next, Whitelisting in this case means adding the Teachable email domain to your email client's list of specifically approved senders. whitelist Teachable’s email domain - anything from teachable.com should be specifically added to your email client. A Google search can help you find instructions for your specific email client.

Further, check your admin settings to ensure you have confirmation instructions enabled:

  1. Login to your school.
  2. Go to Emails > Settings and tick the box for Confirmation Instructions.

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Lastly, owners/authors can ask Teachable to resend the confirmation email if necessary. This requires filing a support ticket.

Why do I have to login to MyTeachable?

Think of myTeachable as your school dashboard. Students and owners can see which schools they’re enrolled in, create new schools, change their email or password, and update their credit card info. By connecting your main Teachable account with myTeachable, you get access to this dashboard. You can learn more about myTeachable here, or if you prefer, you can disable myTeachable if you have less than 100 students in your school.

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My school isn’t listed in myTeachable.

If you’re already connected to myTeachable and don’t see your school listed, there could be a few reasons for this.

First, if you’re an owner/author, check to see if that school has myTeachable enabled:

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Next, ensure that you didn’t take the school offline. You can check this in the admin under Settings > General > School status.

If you’re a student, you’ll need to connect your user account to myTeachable. Steps for that process can be found here. It’s recommended to use the same password for myTeachable that you used for your user account.

NOTE: If the school a student is trying to access is not myTeachable enabled, they will not see the school in the myTeachable dashboard and will instead be logged in directly to the school’s homepage.

What does “Connect Your MyTeachable Account” mean?

When a student logs in with a new account, they’ll be asked if they want to connect their Teachable account with a myTeachable account.

What’s the difference between the two? The Teachable account gives students access to courses they enroll in and sales pages for new courses; myTeachable gives students and owners access to a dashboard where they can see which schools they’re enrolled in, create new schools, change their email or password, and update their credit card info. Enrolling in myTeachable is completely optional.

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At this screen, logging in and clicking Log into Teachable will connect a student’s Teachable account with myTeachable - there’s nothing else to do. Students can access myTeachable by going to https://sso.teachable.com/secure/teachable_accounts/sign_in.

You’ll also notice that there are a few other options on this page:

No Thanks, Go Back to School - this option does not connect the account to myTeachable and logs them into the school dashboard.

Log in with a School Account - this allows a student to login to the school without a myTeachable account.

For more information about connecting or disconnecting a myTeachable account, visit this article.

Additional Resources

Login Issues (student guide)

Troubleshoot Login Issues

Login to a Course (student login guide)

Recover Your Account Password

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