Troubleshooting Payout Issues

This article reviews common questions users might have about their earnings or payouts.

I am a primary owner and I have not received my payout.

Your payout schedule for any earnings made depends on your payment gateway. Each payment gateway has different eligibility requirements. Your Teachable plan and your location will determine which gateway(s) you are eligible for.

You can check which payment gateway(s) you have set up from your Settings > Payments menu.

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You can also check which payment gateway an individual sale was processed on by clicking into the individual transaction details from your Sales > Transactions menu.

NOTE: The payment gateway is determined at the time of transaction. This means that if you make a sale on the Monthly Payment Gateway, but later switch to the Teachable Payments gateway, that sale will still be paid out on the Monthly Payment Gateway payout schedule.

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The payment gateway will determine when you receive your payout.

For all payment gateways, payouts will not be sent if you have earned over $500 on the Teachable platform and have not yet submitted a tax form. If you have multiple accounts on Teachable (i.e., you are a Primary Owner in one school, and an author/affiliate in another) you will need to make sure you have a tax form on file for each account.

For a quick overview of how payout schedules and methods differ across the gateways, please see the chart below. Additional details about each gateway and their payouts are included in the text below the chart.

  Payout frequency Payout method
Teachable Payments

You can select daily, weekly, or monthly payouts.

Daily - sent 2 business days after the sale was made, on a rolling schedule.
Weekly - distributed every Thursday.
Monthly - distributed on the first business day of the month.

Payouts are sent directly to the bank account you set up in your Teachable Payments dashboard.
Monthly Payment Gateway Payouts are distributed on the first business day of the month, after a minimum 30-day hold. (i.e., January sales are paid out in March, February sales are paid out in April, etc.) Payouts are sent to the PayPal account you have on file from your Settings > Payments page.
Custom payment gateways Payouts are distributed according to Stripe and/or PayPal’s processing times. Payouts are sent directly to your Stripe and/or PayPal account.

Teachable Payments

On Teachable Payments, you have the option of setting your payout frequency (daily, weekly, or monthly). You can check your payout frequency from your Settings > Payments menu.

If you have selected daily payouts, then your earnings and unlocked reserves will be distributed after 2 business days in accordance with the rolling daily payout period. For example, sales made on a Tuesday will be paid out on Thursday, and sales made on a Friday will be paid out the next Tuesday.

If you have selected weekly payouts, then earnings and unlocked reserves are distributed every Thursday. Similarly, monthly payouts are distributed every 30 days on the first business day of the month.

Once you make your first sale on Teachable Payments, it will take 7 - 14 business days to receive your first payout. After you receive your first payout, any subsequent payout will occur in accordance with the schedule you've specified (i.e daily, weekly or monthly).

Monthly Payment Gateway

On the Monthly Payment Gateway, Teachable distributes payouts on the 1st of each month—unless that falls on a weekend or holiday. Earnings are sent to the PayPal account you have on file in your Settings > Payments menu.

Due to Teachable’s 30-day refund policy, Teachable must hold funds for at least 30 days before releasing them to you. For example, on March 1st, you would receive a payment for all course purchases that took place in January. Then, on April 1st, you'd be paid for purchases made in February, and so on.

Custom payment gateways

On custom payment gateways, you will be paid out directly by Stripe and/or PayPal. Payouts are subject to Stripe/PayPal's processing times.

I am an author/affiliate and I have not received my payout.

Author and affiliate payouts will depend on whether or not the school has enabled BackOffice. BackOffice is an optional service, available to users on Teachable Payments or the Monthly Payment Gateway, that Teachable offers to school owners. For schools with BackOffice enabled, Teachable will handle affiliate/author payouts. For schools without BackOffice enabled, school owners are responsible for paying out their authors/affiliate directly. You can contact your school owner for more information about the school’s BackOffice status.

If the school has BackOffice enabled, Teachable will pay you out directly for your commission via PayPal. You can login to your author dashboard or affiliate dashboard and check your Payout Details tab to enter in a PayPal account.

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If Teachable is responsible for your payout, payouts are distributed on the 1st of each month—unless that falls on a weekend or holiday. Due to Teachable’s 30-day refund policy, Teachable must hold funds for at least 30 days before releasing them to you. For example, on March 1st, you would receive a payment for all course purchases that took place in January. Then, on April 1st, you'd be paid for purchases made in February, and so on.

Payouts will not be sent if you have earned over $500 on the Teachable platform and have not yet submitted a tax form. If you have multiple accounts on Teachable (i.e., you are a Primary Owner in one school, and an author/affiliate in another) you will need to make sure you have a tax form on file for each account.

The payout amount I received is not what I expected.

When you get a payout for your earnings, we advise reviewing your earnings statement or payout details to understand the breakdown of your earnings.

For users on the Monthly Payment Gateway, we recommend using your earnings statements, which are available from the Sales > Statements tab. Earnings statements are available 20 days after the end of the month—meaning that your earnings statement for September sales would be available on October 20th. Then, you would be paid out for your September earnings on the first business day of November (according to the Monthly Payment Gateway payout schedule). Your earnings statement information can help you understand the amount you’ll receive before the payout is sent.

For users on Teachable Payments, if you are on daily or weekly payouts, your payouts are sent to you before the monthly earnings statement is ready. Therefore, we recommend that you use the Payouts breakdown feature to track your payouts.The payouts breakdown includes a list of all of the transactions included in or deducted from your payouts. The amount of your payout consists of any earnings, unlocked reserves, refunds, and chargebacks you received since your last payout.

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For users on custom payment gateways, you can use your earnings statement or export a transaction report.

Some important considerations to keep in mind when tracking your earnings include:

  • Reserves - In order to account for refunds, chargebacks, and fraudulent charges, Teachable withholds a 10% reserve of each transaction on Teachable Payments. The reserves are not paid out until 45 days after the initial sale. The Sales > Reserves menu will display when your reserves are scheduled to be paid out.
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  • Refunds - If a sale is refunded after you were already paid out for the sale, the refunded amount can be deducted from your next payout. For example, if you make a sale for $10 on October 1st, and have daily payouts through Teachable Payments, you will receive your earnings for that sale on October 3rd. Then, you might process a refund for that same student at a later date. Since you were already paid out for the sale, the earnings will be deducted from your next scheduled payout. You can keep track of recent refunds from your Sales > Transactions menu by adding a filter for Fully Refunded.
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  • Chargebacks - Similar to refunds, if a chargeback is initiated after you were already paid out for the sale, the chargeback fee and earnings for that sale can be deducted from your next payout. Chargebacks are decided directly by the user’s bank, and can take up to 90 days to resolve. If you win a chargeback dispute, the earnings for the sale and the chargeback fee will be returned to you. You can keep track of recent chargebacks from your Sales > Transactions menu by adding a filter for Chargeback.
  • Currency reporting in USD - From the Sales > Transactions menu, users can see a brief overview of their total sales and earnings at the top of the page. The My Earnings column reports on what you have earned after any transaction fees and author/affiliate commissions have been deducted from the net revenue of the sale. The My Earnings column reports your earnings in USD. This means that if you receive your payouts or view your banking statements in any other currency, it is important to account for currency conversion.
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The fees on each transaction are not what I expected.

Each sale you make on Teachable is subject to transaction and/or processing fees. You can review You can view the fees on each sale by clicking into a specific transaction details from your Sales > Transactions menu.

The three main fees you will encounter on Teachable include:

  • Transaction Fees - This is a fee charged by Teachable. The amount of the transaction fee varies based on what plan you are on and which payment gateway you use.
  • Payment Processing Fees - These fees are charged by our payment processors (Stripe and/or PayPal) for use of their services. 
  • BackOffice Fees - A 2% fee added to each transaction for use of our BackOffice services. BackOffice is optional, and you can enable/disable BackOffice at any time. If you have BackOffice enabled, the 2% fee will be added to all transactions within your school. 

Because fees are determined based on the location of the purchaser, the payment method used, and the settings you have in place at the time the transaction is processed—they are not always consistent from sale to sale.

To see a breakdown of transaction and processing fee amounts by plan, please review our Knowledge Base articles for Teachable Payments, the Monthly Payment Gateway, and custom payment gateways.

My issue is not listed.

If you still have a question or concern regarding your payouts, we encourage you to contact our Customer Care team directly.

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