Getting support
The best way to reach our team is through the Teachable Messenger, accessible directly from your school admin.
To open it:
Log into your school admin
Click the Teachable icon in the bottom-right corner
Select the Message tab and send your question
You don't need to wait in a queue or stay in the window. Send your message and come back when it's convenient — your conversation history will be right where you left it, and you'll be notified by email when we reply.
Support hours: Monday–Friday, 8am–8pm ET
Note: If you can't find the Messenger, try disabling browser extensions that block chat features, clearing your cache, or refreshing the page.
How the Messenger is organized
The Messenger has four tabs:
Home — An overview of your recent conversations, platform status (linked to teachablestatus.com), the latest changelog updates, and a Help Center search.
Messages — Where you chat with our AI agent or get connected to a Support Specialist. All your conversation history lives here.
Tickets — For issues that have been escalated, you can view ticket status, respond, and track progress here.
Help — Browse and search Help Center articles without leaving your admin.
Ticket statuses
When a conversation is moved to a ticket, you'll see one of these statuses:
Submitted — Your ticket has been received
In Progress — A Specialist is actively reviewing it
Waiting on You — We need more details or a confirmation from you
Resolved — Your issue has been closed
Chatting with our AI agent, Sunny
When you open a conversation, you'll first interact with our AI agent, Sunny, which is trained on our Help Center, platform status, changelog, and past support interactions. It can answer most common questions on its own.
If it can't resolve your issue, it will collect the relevant details and hand things off to a Support Specialist. The more information you share upfront — your school name, what you were trying to do, any error messages you saw — the smoother that handoff will be.
Behind the scenes, the AI agent also tags and routes your message to the right team. The more context you provide, the more accurately your request lands in the right place.
Additional support
You can reach support via email. Use the email directory to find the best contact.
Teachable Academy
Free training for creators on building courses and growing your business. Available to Primary Owners on all plans. Access it from the Resources tab in your admin, or at u.teachable.com.
Platform Status
Check real-time platform health at teachablestatus.com.
Product Changelog
See what's new at changelog.teachable.com.
FAQ
Can I email support instead of using the Messenger?
Can I email support instead of using the Messenger?
Yes — write us at [email protected]. That said, the Messenger is faster since it routes your request automatically and keeps your conversation history in one place.
Where can I find my open tickets?
Where can I find my open tickets?
In the Messenger, select the Tickets tab. You'll see all your tickets, their current status, and an option to reply.
What if I send a message outside of support hours?
What if I send a message outside of support hours?
You can send messages anytime. Our team will respond during support hours (Monday–Friday, 8am–8pm ET), and you'll be notified by email when there's a reply.
How do I open and close the Messenger?
How do I open and close the Messenger?
Click the Teachable icon in the bottom-right corner of your school admin to open it, and click it again to close. You can also close it with the X in the top-right corner of the window. If our team sends a follow-up while it's closed, a message bubble will appear above the icon — click it to jump back into the conversation, or dismiss it with the X on the bubble.
How do I send a message?
How do I send a message?
Open the Messenger, select the Messages tab, and type your question. Our AI agent will respond first and can answer most questions on its own — if it can't, it will hand you off to a Support Specialist. You can also attach a file, add an emoji, or include a GIF using the icons in the message toolbar.