Every school on Teachable is independently run by its school owner or creator.
For questions about course content, refunds, enrollment, or product access, you’ll need to contact the school owner directly.
Note: If you're a school owner looking for help, check out where to get help.
Common reasons to contact a school owner
Request a refund
Ask about course or product content
Request enrollment or unenrollment in a product
Resolve issues with course access or availability-
Tip: Be specific when contacting a school owner. Provide details such as your order number, purchase date, and reason for refund or access request.
For technical issues (e.g., login problems or payment errors), check the Troubleshooting & additional resources section below.
How to contact your school owner
Contact form
The easiest way to reach a school owner is through the contact form in your school account.
Log in to your school.
Click your profile icon in the top-right corner.
Select Contact from the dropdown menu.
Fill in the Subject and Message fields with details about your question.
Click Send.
Your message will be emailed directly to the school owner. If they reply, you’ll receive their response at your email address. For best results, make sure to include specific details like your order number, purchase date, and the issue you are facing.
If you are unable to log in to your school account, or if you are experiencing any issues with the contact form, you can contact the school owner directly via email.
Open your confirmation email ("Confirm your account") or receipt email ("You are now enrolled in PRODUCT NAME").
Find the “Reply-to” email address (this is the school owner’s email).
Send your message directly to that email address.
Troubleshooting & additional resources
I’m having issues logging into the school.
I want to cancel my subscription or make billing updates to my account.
I’m having trouble purchasing a product.
I need to update my profile info.
I’m having trouble navigating my course or tracking my progress.
My issue isn’t listed here, or I can’t contact the school owner.
If you still need help:
First, try contacting the school owner using the steps above.
If you can’t reach them (e.g., login issues or no response), write [email protected]. When reaching out to support, include your purchase URL or transaction ID, and as much info as possible about the transaction, to help us identify the school and facilitate next steps.