How to Resolve the Error Message: "This Product is Not Available. Contact the School Owner for More Information" on Teachable
When encountering the error message, "This product is not available. Contact the school owner for more information," while attempting to enroll in a Teachable course or clicking on enrollment links, the issue is typically caused by configuration errors. Follow the guide below to diagnose and resolve such issues.
Common Causes and Fixes
1. Button Links Not Pointing to the Checkout Page
Ensure that the button links on the sales page point directly to the course's checkout page. Misconfigured or missing links may cause the error. To fix:
Open the Product Editor on your Teachable dashboard.
Update the button links to correctly redirect to the Checkout Page.
2. Testing as a School Owner
If you are a school owner and logged into your account, you are automatically enrolled in all courses, which may result in seeing this error message instead of the checkout screen. To mimic what students see:
Open the sales page in a private/incognito browser window, or
Log out of your Teachable owner account and then visit the sales page.
3. Course Configuration Checks
Errors may also result from improper course configurations. Verify and correct the following settings:
a. Publish Status
Ensure the course is set to Published in the Course Settings.
Unpublished courses cannot be accessed by students.
b. Pricing Plan
Make sure at least one active pricing plan (Free, One-Time Payment, Subscription, Payment Plan) is selected.
Avoid using Hidden or expired pricing plans.
c. Sales Page and Checkout Visibility
Confirm that both the sales page and checkout page are published and visible.
Draft or unpublished pages will prevent access.
d. Enrollment Link Target
Verify that the enrollment buttons link directly to the live checkout page for the published product, ensuring no links point to drafts or unpublished pages.
4. Fixing Sales Page Link Issues
When sales page links show "Closed for enrollment" or "Product not available," the root cause is often related to pricing plan settings within the sales page editor. To resolve:
Open the Sales Page Editor for the course.
For Banner, Button, or Pricing blocks associated with enrollment: - Open the block settings. - Under Select Pricing Plan, choose an active pricing plan. - Click Update/Publish to save changes.
Repeat this process for all relevant blocks.
Summary
By following the steps outlined above, you can systematically resolve errors causing the "This product is not available" message. Start with verifying course configurations, correct button links, and check sales page block settings. Finally, simulate the student experience by testing as a logged-out user or in an incognito browser. For additional assistance, refer to Teachable’s troubleshooting resources or contact their support team.