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Troubleshooting guide

A quick reference for resolving common technical questions

Updated over a week ago

If you're running into issues with your school or course, this article walks through common problems and how to resolve them—whether you're a school owner, author, affiliate, or student.

For owners, authors, and affiliates

Why isn’t my product showing on the products page?

If your school and product are published but it still isn’t displaying:

  • Go to the product’s Information tab

  • Check your Visibility settings

Why does my sales page say “Closed for enrollment”?

This usually happens when a Pricing block has been added to your sales page, but a pricing plan hasn’t been selected.

To fix this:

  1. Go to your product's Pages tab

  2. Click Edit next to the sales page

  3. Select the Pricing block

  4. Use the dropdown under Select Pricing Plan to add a price

  5. Click Publish to update the page

I published my product—why is my school offline?

Publishing a product does not automatically take your school online. To update your school’s visibility:

  • Go to Settings > General

  • Toggle your School status to Online

How do I delete a school I accidentally created?

In your school Admin area:

  1. Navigate to General > Settings.

  2. Scroll to the bottom of the page and click the Delete School button.

Please note that this action is permanent. Learn more information about deleting your school or account.

When will I receive my payout?

Payouts depend on your school’s payment gateway:

  • For school’s on teachable:pay, you can set your payout schedule to daily, weekly, or monthly.

  • For school’s on the Monthly Payment Gateway, payouts are sent on the first of each month (unless it falls on a weekend or holiday).

  • For school’s on a custom payment gateway, payouts are handled directly by Stripe and/or PayPal.

For schools using teachable:pay or the Monthly Payment Gateway, please log in for specific answers related to your account.

For school’s on a custom payment gateway, please contact Stripe or PayPal directly for assistance.

Why is my payout less than my earnings?

Your Total Sales reflect the purchase price.

Your Earnings subtract:

  • Taxes

  • Teachable fees

  • Author/affiliate payouts

  • Reserves (for schools using teachable:pay)

Note: teachable:pay reserves a portion of earnings to cover possible refunds and/or chargebacks. These are paid out on a rolling basis.


For students

How do I log in?

  • Visit the school’s URL and click Login

  • Or, go to my.teachable.com if your account is linked to Teachable Accounts

How do I reset my password?

For a specific school:

  1. Go to the school’s Login page

  2. Click Forgot Password?

  3. Check your email for reset instructions

For a Teachable Account:

  1. Click Forgot Password?

  2. Follow the reset link in your inbox

How do I log to the iOS app?

  • You must have a Teachable Account

  • Your school must have Teachable Accounts enabled

I receive an “Invalid email or password” error when trying to log into the iOS app?

To access the iOS app, login with your Teachable Account. If you don’t have a Teachable Account, you can sign up for free.

I have logged in to the iOS app but I can’t see my course.

School content is only available for schools that have turned on Teachable Accounts. We recommend reaching out to the school owner directly with your request to use the iOS app by turning Teachable Accounts on.

Some schools offer the option to enroll in the school without enrolling in a specific course. Make sure you have enrolled in the course by completing your purchase/enrollment.

How do I contact the owner of a school?

  1. Use the Contact Form on the school’s website

  2. Or, reply to any automated email from the school

How do I request a refund?

  • Contact the school owner directly

  • If no reply after 3 full business days, submit a screenshot of your email to the school owner to Teachable Support.

Note: Teachable defers to the school owner’s refund policy in most cases.

Teachable is a SaaS (Software as a Service) provider for school owners to sell and distribute their own content and will defer to the discretion of the School Owner for refunds outside their refund policy.

General technical troubleshooting

Try these steps to resolve common technical problems:

  • Refresh your browser

  • Update your browser (we recommend Google Chrome or Mozilla Firefox)

  • Clear your browser cache

  • Disable browser extensions (some interfere with Teachable)

  • Check your internet connection

  • Restart your computer

  • Try a different device to see if the issue persists

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