If you're running into issues with your school or course, this article walks through common problems and how to resolve them—whether you're a school owner, author, affiliate, or student.
For owners, authors, and affiliates
Why isn’t my product showing on the products page?
If your school and product are published but it still isn’t displaying:
Go to the product’s Information tab
Check your Visibility settings
Why does my sales page say “Closed for enrollment”?
This usually happens when a Pricing block has been added to your sales page, but a pricing plan hasn’t been selected.
To fix this:
Go to your product's Pages tab
Click Edit next to the sales page
Select the Pricing block
Use the dropdown under Select Pricing Plan to add a price
Click Publish to update the page
I published my product—why is my school offline?
Publishing a product does not automatically take your school online. To update your school’s visibility:
Go to Settings > General
Toggle your School status to Online
How do I delete a school I accidentally created?
In your school Admin area:
Navigate to General > Settings.
Scroll to the bottom of the page and click the Delete School button.
Please note that this action is permanent. Learn more information about deleting your school or account.
When will I receive my payout?
Payouts depend on your school’s payment gateway:
For school’s on teachable:pay, you can set your payout schedule to daily, weekly, or monthly.
For school’s on the Monthly Payment Gateway, payouts are sent on the first of each month (unless it falls on a weekend or holiday).
For school’s on a custom payment gateway, payouts are handled directly by Stripe and/or PayPal.
For schools using teachable:pay or the Monthly Payment Gateway, please log in for specific answers related to your account.
For school’s on a custom payment gateway, please contact Stripe or PayPal directly for assistance.
Why is my payout less than my earnings?
Your Total Sales reflect the purchase price.
Your Earnings subtract:
Taxes
Teachable fees
Author/affiliate payouts
Reserves (for schools using teachable:pay)
Note: teachable:pay reserves a portion of earnings to cover possible refunds and/or chargebacks. These are paid out on a rolling basis.
For students
How do I log in?
Visit the school’s URL and click Login
Or, go to my.teachable.com if your account is linked to Teachable Accounts
How do I reset my password?
For a specific school:
Go to the school’s Login page
Click Forgot Password?
Check your email for reset instructions
For a Teachable Account:
Go to my.teachable.com
Click Forgot Password?
Follow the reset link in your inbox
How do I log to the iOS app?
You must have a Teachable Account
Your school must have Teachable Accounts enabled
I receive an “Invalid email or password” error when trying to log into the iOS app?
To access the iOS app, login with your Teachable Account. If you don’t have a Teachable Account, you can sign up for free.
I have logged in to the iOS app but I can’t see my course.
School content is only available for schools that have turned on Teachable Accounts. We recommend reaching out to the school owner directly with your request to use the iOS app by turning Teachable Accounts on.
Some schools offer the option to enroll in the school without enrolling in a specific course. Make sure you have enrolled in the course by completing your purchase/enrollment.
How do I contact the owner of a school?
Use the Contact Form on the school’s website
Or, reply to any automated email from the school
How do I request a refund?
Contact the school owner directly
If no reply after 3 full business days, submit a screenshot of your email to the school owner to Teachable Support.
Note: Teachable defers to the school owner’s refund policy in most cases.
Teachable is a SaaS (Software as a Service) provider for school owners to sell and distribute their own content and will defer to the discretion of the School Owner for refunds outside their refund policy.
General technical troubleshooting
Try these steps to resolve common technical problems:
Refresh your browser
Update your browser (we recommend Google Chrome or Mozilla Firefox)
Clear your browser cache
Disable browser extensions (some interfere with Teachable)
Check your internet connection
Restart your computer
Try a different device to see if the issue persists