Request a Refund on Your School

In certain cases, you may be eligible for a refund when downgrading your school. This article goes over Teachable’s refund policy and how to request a refund.

Teachable’s Instructor Refund Policy

We want every user to be satisfied with their experience using our platform, which is why we offer a 30-day refund policy to school owners on paid plans. Teachable's instructor refund policy is outlined in more detail in Teachable's Terms of Use.

NOTE: You can cancel your Teachable plan at any time. Once your plan has been cancelled, you will no longer be charged for your monthly or annual plan.

Monthly Plans

If you’re on a monthly paid plan, then you’re entitled to a full refund within the first 30 days of your paid plan. If you used a promotional coupon to purchase your paid plan, then you are also entitled to a refund within the first 30 days after the coupon expiration date. Teachable will not grant refund requests made more than 30 days after your initial plan upgrade.

For example, if you upgrade from the Free plan to the monthly Professional plan on March 1st, then you’ll be eligible for a refund until March 30th. If you do not request a refund within this time, then you will be ineligible for a refund for subsequent subscription payments.

Annual Plans

If you’re on an annual paid plan, then you’re entitled to a full refund within 30 days of your initial upgrade to an annual plan or renewal of your annual plan. If you used a promotional coupon to purchase your paid plan, then you are also entitled to a refund within 30 days after the coupon expiration date. Teachable will not grant refund requests made more than 30 days from the date your initial upgrade or plan renewal.

For example, if you upgrade from the Free plan to the annual Professional plan on March 1st, 2019 then you’ll be eligible for a refund until March 30th, 2019 and again when your annual plan renews the next year. If you do not request a refund within this time, then you will be ineligible for a refund for subsequent subscription payments.

Request a Refund

If you are eligible for a refund as per our Terms of Use, first downgrade your school plan to the Free plan. Once you downgrade your plan, contact Customer Care to request a refund.

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