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Student Guide: Request a Refund

Learn how to request a refund from your school owner and what to expect next.

Updated this week

If you purchased a product from a Teachable school and want a refund, you’ll need to reach out to the school owner directly. Each school sets its own refund policy, and the owner is the person best positioned to help.

How to request a refund

  1. Log in to the school where you made the purchase

  2. Click your profile icon in the top-right corner

  3. Select Contact

  4. Fill in the contact form with your message

  5. Click Send

Your message will be emailed to the school owner. We recommend allowing 2–3 business days for a response.

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Frequently asked questions

What is the refund policy?

Most Teachable purchases are eligible for a 14-day refund from the date of purchase. However, some schools may have their own policy. For details, check the school’s sales page or contact the owner directly. Refunds are typically credited back to the original payment method within 7-10 business days after approval.

What if I don’t hear back from the school?

If the school owner hasn’t replied after 3 full business days, contact support with a screenshot of the email to the school owner. Additionally, in cases where no resolution is reached, consult with your payment provider (e.g., bank, credit card issuer, or PayPal) to explore dispute options.

What if the school owner refuses to issue a refund?

If you believe you are eligible for a refund but can’t reach a resolution with the school owner, we can look into the issue with you. Ensure you provide supporting documentation, such as a receipt, email correspondence with the school owner, and any proof of refund eligibility.

What if it’s been more than 14 days?

Refund requests made after 14 days are typically not eligible through Teachable’s system but handled at the discretion of the school owner. For transactions up to 30 days old, the school owner may process refunds manually using the Teachable admin panel. Refunds for transactions older than 30 days require a manual review by Teachable support, involving detailed transaction evidence like the name of the purchaser, purchase date, amount, and the original product sold. Refunds from such requests are credited within 7-10 business days upon approval.

Refund Policies for Specific Product Types Refunds for coaching services, digital downloads, and bundles do not follow Teachable’s standard 14-day refund policy. These terms are determined exclusively by the school owner, so always review the creator’s specific refund terms before purchasing.

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