NOTE: If you're a creator looking for how to issue refunds, learn how in Issue Student Refunds
If you purchased a product from a Teachable school and want a refund, you’ll need to reach out to the school owner directly. In some cases, the school sets its own refund policy, and the owner is the person best positioned to help. Teachable serves as a platform provider, enabling school creators to distribute their content and manage payments, but it does not directly handle refunds or intervene in individual transactions. The school owner is solely responsible for managing refunds, delivering course content, and resolving course-related issues.
How to request a refund
Log in to the school where you made the purchase
Click your profile icon in the top-right corner
Select Contact
Fill in the contact form with your message and try to include:
Your name
Your order number (if you have it)
Purchase date
The name of the product you would like refunded
Click Send
You may refer to the purchase confirmation email or receipt you received after enrolling in the course for contact details or refund instructions from the course creator.
Your message will be emailed to the school owner. We recommend allowing 2–3 business days for a response.
Frequently asked questions
What is the refund policy?
Most Teachable course purchases are eligible for a 14-day refund from the date of purchase. However, some schools may have their own policy. For details, check the school’s sales page or contact the owner directly. Refunds are typically credited back to the original payment method within 7-10 business days after approval. Additionally, payments processed via third-party platforms (outside Teachable’s checkout system) are managed independently by the school owner. In such cases, Teachable does not facilitate refund processing and inquiries should be directed to the school.
You can also read Teachable’s refund policy in our Terms of Use.
What if I don’t hear back from the school?
If the school owner hasn’t replied after 3 full business days, send us an email with a screenshot of the email you sent to the school owner.
What if the school owner refuses to issue a refund?
If you believe you are eligible for a refund but can’t reach a resolution with the school owner, we can look into the issue with you. Send us an email and be sure to include supporting documentation such as a receipt, email correspondence with the school owner, and any proof of refund eligibility.
What if it’s been more than 14 days?
Refund requests made after 30 days are typically not eligible through Teachable’s system but handled at the discretion of the school owner. For transactions up to 30 days old, the school owner may process refunds manually using the Teachable admin panel. Refunds for transactions older than 30 days require a manual review by Teachable support, involving detailed transaction evidence like the name of the purchaser, purchase date, amount, and the original product sold. Refunds from such requests are credited within 7-10 business days upon approval.
Does account activity affect my refund eligibility?
Account activity, such as whether a student has logged in or accessed course materials, does not influence refund eligibility. Refund decisions are based solely on the applicable refund policy, such as the 30-day window for courses, rather than on usage or activity levels.
Do refund policies differ by product type?
Refunds for different product types on Teachable are subject to varying policies:
Courses: Teachable’s default refund policy applies exclusively to course sales, typically offering a 30-day refund window unless otherwise specified by the school.
Coaching Products: Refunds for coaching products, including those offered through Teachable’s native Coaching feature, are determined by the individual school or creator. Students seeking refunds for coaching products must contact the school owner directly.
Digital Downloads and Bundles: Refund eligibility for digital downloads and bundles is also determined by the individual school. Teachable’s default refund policy does not apply to these non-course products, and school owners are responsible for setting and enforcing their own refund policies.