About Video Playback Errors
Video playback errors are displayed when there is an error retrieving or playing an uploaded video file.
For Students: If you are a student experiencing a playback error:
- Clear your browser cache and cookies
- If the problem persists, contact the school
For School Owners: Examine any issues with the video content of the lesson. You may need to delete and re-upload the video file.
Playback Error Codes
1-0001: Media assets request aborted by user request
1-0002: Error during media execution
1-0003: Error during media decode
1-0004: Unavailable media
1-0005: Error decoding an encrypted media
1-0006: Timeout during media execution