Video Playback Errors

About Video Playback Errors

Video playback errors are displayed when there is an error retrieving or playing an uploaded video file.

For Students: If you are a student experiencing a playback error:

  1. Clear your browser cache and cookies
  2. If the problem persists, contact the school

For School Owners: Examine any issues with the video content of the lesson. You may need to delete and re-upload the video file.

Playback Error Codes

1-0001: Media assets request aborted by user request

1-0002: Error during media execution

1-0003: Error during media decode

1-0004: Unavailable media

1-0005: Error decoding an encrypted media

1-0006: Timeout during media execution


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