Teachable Accounts

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This article reviews Teachable Accounts. It explains how to enable/disable Teachable Accounts in your school, how to connect or disconnect a school account to a Teachable Account, and provides an overview of the Teachable Accounts dashboard and login experience.

Overview

All users in your school have an individual school account (i.e., an email address and password) that they use to login.

Teachable Accounts provide an opportunity to have multiple school accounts connected under the same login details. This means that if an individual has accounts in multiple schools hosted on Teachable, they can manage all of these school accounts under the same Teachable Account login. Teachable Accounts allow users to save payment information and profile details in one central location for all of their school accounts.

School owners can enable or disable Teachable Accounts for their school. The chart below highlights the main reasons a school owner might choose to enable or disable Teachable Accounts in their school.

Schools with Teachable Accounts enabled

Schools with Teachable Accounts disabled

Students can access your school from their Teachable Account dashboard and can login with their Teachable Account credentials. Students must login to your school from your individual school URL and must login with their individual school account credentials.
The school will retain some Teachable branding on login and checkout pages (i.e., the option to login with a “Teachable Account”).

The school can maintain individual branding.

Students can access the school’s courses on the Teachable iOS app. Students cannot access the school’s courses on the Teachable iOS app.
Students can edit their accounts details (including payment information, login credentials, and profile image/details) from one central location for all their Teachable school accounts. Students must edit their account details (including payment information, login credentials, and profile image/details) from the individual school account.

Enable/disable Teachable Accounts for your school

School owners can enable or disable Teachable Accounts in their school at any time. For schools created on or after March 16, 2021, Teachable Accounts are disabled by default.

To enable/disable Teachable Accounts in your school:

  1. Navigate to the Settings > General page.
  2. Select the Website tab at the top of the page.From the left-side admin menu, the Settings tab is highlighted, then the General tab is selected from the sub-menu. At the top of the page, there is a Website tab and a Courses tab. The Website tab is highlighted.
  3. Scroll down to the Log in & sign-ups settings section.
  4. Click Enable to enable Teachable Accounts, or Disable to disable Teachable Accounts.At the bottom of the Website tab (from the Settings > General page), the Login & Signup Settings section is highlighted. There is an arrow pointing the Enable button, which is next to the Teachable Accounts setting.
  5. Confirm the change in the popup window by clicking Enable or Disable.

Considerations when enabling

If you enable Teachable accounts after you already have students in your school, keep in mind the following:

Considerations when disabling

If you choose to disable Teachable Accounts after you already have students in your school, keep the following potential issues in mind:

  • Your school will no longer show up in a student’s Teachable Account dashboard.
  • Your school will no longer be available on the Teachable iOS app.
  • If a student is in the middle of a purchase at your school when you disable, the purchase may not be completed.
  • Students who have Teachable Accounts will receive automated emails notifying them of this change. They will receive one email from Teachable notifying them that your school will no longer be available in their Teachable accounts dashboard. Additionally, they will receive one email from your school with a link to set a password for their individual school account in your school. (You can customize the text fields in the email from your school with the custom text feature.)

This is a graphic displaying two emails. On the left, there is an email from Teachable which states the following: The owner of SCHOOL NAME has disabled Teachable Accounts for their school. This means you can no longer use your Teachable Account to log in to SCHOOL NAME and the link for the school has been removed from your Teachable Account dashboard. You will also receive an email from SCHOOL NAME with instructions for how to access your SCHOOL NAME account moving forward. On the right side of the graphic, there is an email from the school which states the following: The owner of SCHOOL NAME has disabled Teachable Accounts for their school. To continue to be able to access your content, set a password for your SCHOOL NAME account using the link below.

Connect your Teachable Account to your school account(s)

If you have Teachable Accounts enabled in your school, individual users can connect their account in your school to their Teachable Account at any time.

To connect an individual school account to a Teachable Account:

  1. From a logged in school account, click the profile icon in the top right corner of the screen.
  2. Click the Edit Profile tab from the profile dropdown menu.The image shows a sample view of a school directory page. In the top right corner of the screen, the logged in user's profile icon is highlighted. From the dropdown menu of their profile icon, the Edit Profile tab is highlighted.
  3. Scroll to the Linked Accounts section, and click Login next to the Teachable Accounts option.The image shows the Edit Profile page of a user's profile. In the middle of the page, there is a Linked Accounts section that is highlighted. There is a Teachable Accounts box in this section, which states there is no connected account. In the Teachable Accounts box, there is a Login button that is highlighted.
  4. In the login window, enter the email address and password associated with your Teachable Account. If you are already logged in to your Teachable Account on your device, you will skip this step.The image shows a screen that states: Log in to Teachable—use your Teachable Account to Log in to SCHOOL NAME. There are fields for Email Address and Password, with a Login button beneath the fields.
  5. Review the authorization information and click Authorize.The image shows a popup window which states: SCHOOL NAME is requesting access to your Teachable Account. This will allow school name to 1) view your first and last name, 2) view your email address, 3) view your profile image. Beneath this text is an Authorize button and a Cancel button.

When a student connects their school account to a Teachable Account, they will receive email confirmation from both Teachable and the school directly:

The image is a graphic showing two different emails side by side. On the left is an email from Teachable which states: You have linked your Teachable Account to SCHOOL NAME. You can now login to SCHOOL NAME using Teachable, and a link to the school will be available in your Teachable Account dashboard. You can unlink your Teachable Account from this school at any time from your profile in SCHOOL NAME. On the right is an email from the school which states: Teachable has been linked to your SCHOOL NAME account. You can now use Teachable to login to SCHOOL NAME. If you would like to unlink Teachable from your account, you can do so from your profile.

Disconnect your Teachable Account from your school account(s)

If you have Teachable Accounts enabled in your school, individual users can disconnect their account in your school to their Teachable Account at any time.

To disconnect an individual school account from a Teachable Account:

  1. From a logged in school account, click the profile icon in the top right corner of the screen.
  2. Click the Edit Profile tab from the profile dropdown menu.The image shows a sample view of a school directory page. In the top right corner of the screen, the logged in user's profile icon is highlighted. From the dropdown menu of their profile icon, the Edit Profile tab is highlighted.
  3. Scroll to the Linked Accounts section, and click Disconnect next to the Teachable Accounts option.The image shows the Edit Profile page of a user's profile. In the middle of the page, there is a Linked Accounts section that is highlighted. There is a Teachable Accounts box in this section, which has a Disconnect button highlighted.
  4. In the popup window, set a new password for your school account then click Disconnect. (You are required to set a password during this step because once disconnected, you cannot login or access the school via the Teachable Account. You must now login to the school directly with the password set during this step).The image shows a popup window which states: To disconnect, you first need to set a password. There is a New Password field, and a Confirm Password field. Below those fields are a Cancel button and a Disconnect button.

The Teachable Account dashboard

The Teachable Account dashboard is where users can view all their connected school accounts and edit their profile or account details.

The image shows the Teachable Account Dashboard. In the main screen, there are two headers shown: Schools I Own and School I'm Enrolled in. Beneath each header, there are icons for several different schools. There is also a user menu on the left side of the screen with the following tabs: My Schools, Create New School, Settings, Billing, Help.

From the left-side admin menu of the Teachable Accounts dashboard, users can take the following actions:

  1. My Schools - View any schools the account is connected to. Schools in the dashboard will be categorized into the following headings, based on user type:
    1. Schools I Own - Schools in which the user is an owner.
    2. Schools Where I’m an Author - Schools in which the user is an author.
    3. Schools Where I’m an Affiliate - Schools in which the user is an affiliate.
    4. Schools I Manage - Schools in which the user has a custom user role.
    5. Schools I’m Enrolled In - Schools in which the user is a student.
  2. Create New School - Create a new school as a primary owner. (Newly created schools will be placed on the free plan by default.)
  3. Settings - Edit your name, email address, or password. Learn more about editing your account details.
  4. Billing - Edit your billing information. Learn more about editing your payment and billing information.
  5. Help
    1. School admins (owners or authors) can submit a ticket or start a live chat with Teachable support. Learn more about contacting our support team.
    2. School students can contact their school owners directly via email. Learn more about student support.

School admin users can access their Teachable Account dashboard by clicking their user name in the bottom left corner of their school admin:

The image shows an admin view of a school dashboard. In the bottom left corner of the screen is the admin's user name. The admin user name is highlighted.

Otherwise, all users can access their Teachable Accounts dashboard by doing the following:

  1. From a logged in school account, click the profile icon in the top right corner of the screen.
  2. Click the Edit Profile tab from the profile dropdown menu.The image shows a sample view of a school directory page. In the top right corner of the screen, the logged in user's profile icon is highlighted. From the dropdown menu of their profile icon, the Edit Profile tab is highlighted.
  3. Scroll to the Linked Accounts section, and click View Account under the connected Teachable Account.he image shows the Edit Profile page of a user's profile. In the middle of the page, there is a Linked Accounts section that is highlighted. There is a Teachable Accounts box in this section, which has a View Account button highlighted.

Once you click View Account, the Teachable Accounts dashboard will open in a new tab.

Alternatively, all users with a Teachable Account can log in to their Teachable Account directly via my.teachable.com.

Login experience

Schools with Teachable Accounts enabled:

When students go to log in to a school, they will see two login options:

  • Login with a student account using their email and password. (All users can login with this option.)
  • Login with their Teachable Account by clicking the Login with Teachable button. (Only users who have connected their school account to a Teachable Account can login with the Login with Teachable button.)

The image shows a login popup modal. There are fields for Email and Password, with a Login button beneath the fields. Beneath the Login button is a Login with Teachable button.

Schools with Teachable Accounts disabled:

Students will only be able to login directly to the school with their email address and password.

The image shows a login popup modal. There are fields for Email and Password, with a Login button beneath the fields.

Learn more about the student login experience.

Troubleshooting

If a student is experiencing issues logging in to your school with a Teachable Account, it is likely that their account in your school is not connected to their Teachable Account.

School owners can view if a student has linked their school account to a Teachable Account. To do so:

  1. Navigate to the Users > Students tab.
  2. Click into a specific student’s profile.
  3. In the Information tab, scroll down to the Linked Accounts section.The image shows a school owner's admin dashboard. From the left side menu, the Users > Students tabs are highlighted, and the screen is showing a specific user's profile. There is a Linked Accounts section in the middle of the user's profile which shows a Teachable Accounts icon.

Students who have their school account linked to a Teachable Account will have the “Teachable” icon in the Linked Accounts section. Students who are not linked to a Teachable Account will have a “No linked accounts to show yet” message:The image shows a school owner's admin dashboard. From the left side menu, the Users > Students tabs are highlighted, and the screen is showing a specific user's profile. There is a Linked Accounts section in the middle of the user's profile which shows the following message: No linked accounts to show yet.

If the student is not linked to a Teachable Account and is experiencing issues logging in, they should either:

 

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