This article goes over how you can edit your billing information as a student or coaching client. For information on how to edit other user profile settings, please refer to the Edit User Profile article.
For information on how to edit your billing information as a school owner, please refer to the Billing Information and History article.
Every school powered by Teachable is independent and offers students access to products and other content specific to that school. Students can enroll and purchase content from a school using either their existing Teachable Account, or by creating a user account for that school.
If you are a student or coaching client enrolled in a school powered by Teachable, managing active payments or updating card information will differ slightly depending on the account type.
If you have connected your school account to your Teachable Account, your subscription and billing information will be accessible through your Teachable Account dashboard. Otherwise, billing and subscription information will be available within each individual school you are enrolled in through your school account.
Add or change credit/debit card information
For one-time purchase options, students can check the "Save my billing info for future purchases" box in the Payment Information section on a product checkout page to save their payment details to their profile.
For recurring payment options (i.e., a subscription or payment plan), student payment details will automatically be saved to their profile.
To access your billing information in order to update, change, or remove a credit or debit card:
- Log in to the school you're enrolled in.
- Click the user icon located in the top-right corner of any page.
- Click Add/Change Credit Card from the dropdown menu.
Once you click the Add/Change Credit Card link, you will be taken to one of two pages depending on whether you have a school account or a connected Teachable Account.
After logging in to the school and clicking the Add/Change Credit Card page, you will be directed to the tab of the same name. This tab allows you to see which card is currently associated with your school account.
- To remove a card, click the Remove Card button.
- To add a new card (if there is no associated card) or update an existing card, enter in your credit/debit card information and then click Update Credit Card.
From your school account, clicking the Add/Change Credit Card menu option will take you to your Teachable account's Billing page if your Teachable Account is linked. Here, you'll see the following information:
- Schools I Own - a list of schools where you are designated as an owner (if any). Clicking the Manage Billing link for a school will take you to your school's billing area.
- Schools I'm Enrolled In - a list of schools in which you are a student where your school account and Teachable Account are linked. Clicking the Manage Subscriptions link takes you to your Edit Subscriptions page. The dropdown menu lets you choose which card will be charged for subscription/payment plan payments.
- Stored Credit Cards - a list of cards that are stored on your Teachable Account.
Add a new card
To add a new credit or debit card:
- Click the Add New Card button:
- Enter your card information
- Click Add Card.
NOTE: By checking Make default for course enrollments on new schools, you are confirming that your card information will be applied to the next purchase you make through another school on Teachable.
Change your default card
To change your default card for future purchases:
- Click the ellipses icon (three dots) next to the card you like to make your new default.
- Select Set Default Card For New Schools.
Whichever card you designate as your default will automatically have its information loaded when purchasing a new product. This will not impact existing subscriptions. To unlink or change the card on file for existing subscription, scroll down to the section below.
Unlink/change a card for existing subscriptions
To unlink or change your card for existing subscriptions:
- Navigate to the Schools I’m Enrolled In section.
- Click the dropdown arrow to see all available cards on file.
- Select a new card from the drop-down menu. A green checkmark will appear next to the card that you select.
- If needed, repeat these steps for each school you are enrolled in.
CAUTION: Each subscription is separate, therefore, changes made to one subscription will not affect others. If you wish to change the card billed for all active subscriptions, you must repeat the steps above in the Schools I’m Enrolled in section for each subscription. If you skip this step, your old card will continue to be billed.
Remove a card
To remove a card:
- Click the ellipses icon (three dots).
- Select Remove Card.
NOTE: If you have an active subscription or payment plan associated with the card, then you’ll receive an error message indicating that you must unlink your card from the school it is associated with. Follow the instructions above to unlink a card to an existing subscription.
- Once the card has been unlinked, you can then proceed with removing the card in the Stored Credit Cards section.
Manage existing subscriptions
The Manage Subscriptions page will list the number of active subscriptions you have in that school (e.g. pricing plans and monthly subscriptions). This page is the same for both Teachable Accounts and school accounts.
If you have an active subscription, you'll see the Course Name, the Recurring Price, the Time of Enrollment, and a Cancel button (which will cancel your subscription at the end of the current billing cycle).
For students who have connected their Teachable Account to their school account, managing the card on file for an active subscription is handled within the Teachable Account Billing tab. Follow the instructions to unlink/change a card for existing subscriptions above.
Add or edit address information
For all users, there will be an Address section in your profile menu. This field is available within your profile for the specific school, and is not available in the Teachable Accounts dashboard.
To add or edit an address, fill out all applicable fields. Required fields will be denoted with an asterisk (*). Click the Update Billing Info button to save your information.
NOTE: The address added on this page does not change the original billing address added on the product checkout page. However, you can edit the address here for any updates to be applied to future payments.
If you have purchased a product from a school, receipts are sent via the email used at time of purchase. However, you can also look at your receipts directly from your school account.
- Click on your student profile and choose Purchase History.
- Next to the specific purchase, click View Receipt.
Frequently asked questions
I added a new credit/debit card to my profile but my old card is still being charged.
Depending on your account type (school account or Teachable Account) your navigation experience will change.
For students with school accounts, this issue generally occurs when the updated card is not saved. Follow the instructions outlined in the Add or change credit/debit card section above to remove your existing card and add your new card to your account. All payments moving forward in that specific school will be deducted from your new card on file. If you have multiple school accounts in different schools, this process will need to be repeated for each one individually.
For students who have connected a school account to a Teachable Account, setting a new default card to your Teachable Account will only apply to new purchases. To update existing subscriptions, follow the instructions outlined in the unlink/change a card for existing subscriptions above.
If the issue persists after following the recommended steps above, please contact our Customer Support team directly at firstname.lastname@example.org.
I’m on a recurring payment and I don’t see the option to cancel.
School owners have the option to turn on/off cancellation of payment plans within their school. If you are enrolled in a fixed payment plan schedule, rather than a recurring subscription, and do not see the option to cancel, please contact your school owner for assistance.
If you are unable to make contact with the school owner, please contact our Customer Support team directly at email@example.com.
How do I change my billing date for a recurring payment?
At this time, the billing date of an active subscription cannot be changed. The date of your student billing cycle is determined by the date you originally purchased the subscription. Please contact your school owner for assistance with your account.
Where is my billing history?
At this time, students cannot view billing history within their account. Students can search the email associated with purchases made for receipts. School owners can view the transaction history of a student in the Users section of their admin. Please contact your school owner for assistance.