Cancel Your Paid School Plan

This article explains how to cancel your paid Teachable school and what happens to schools and students when you cancel.

Overview/Before you cancel

If you decide to cancel your paid school plan, your school will be taken offline. At that time, you will have limited access to your school admin and your students will no longer be able to access any products they’ve purchased.

Please note that only the Primary Owner of a school can cancel the school plan.

Cancel your school plan

To cancel a school plan:

1. Navigate to your school’s current plan by clicking Settings > Billing.
2. In the top right corner, click the Manage Plan dropdown button. Click the Cancel Plan button.
3. You will be shown a popup window describing the features you will lose by canceling. Follow the prompts to confirm your cancellation.

If you cancel a paid plan, the cancellation will become effective at the end of the then-current billing cycle.

If you do not see a Cancel Plan button under your current plan, it is possible that you already canceled your plan. If this is the case, you should see a banner indicating the date your plan will end, as well as an option to resume your subscription.

Additional Resources: 

• Request a Refund on Your School
• Delete Your School
• Delete Your Account

What creators can access after they cancel

Once you cancel your paid plan:

• Your school will be taken offline and students will lose access to content hosted within your school.
• You will have limited access to your school admin and will be unable to add, edit, or publish products.
• If you have any active recurring student payments such as subscriptions or payment plans, these sales will be deactivated so students are no longer charged.

If you re-upgrade to a paid plan, you will regain access to paid plan features. However, any students that had active recurring payments canceled must re-purchase their subscription to resume payments to you.

Frequently asked questions

I canceled my plan by mistake. How do I undo cancellation? 

If you have canceled a paid school plan, a banner will display at the top of your admin indicating the date your cancellation will take effect. Select the Resume subscription link on the banner to remove your scheduled cancellation. 

Why am I still being billed after cancelling?

There are a few reasons why you might still be getting billed after you tried canceling your account. It’s possible that a school has a Teachable subdomain that wasn’t removed, or that you have a duplicate account or multiple schools.

First, if you have any custom domains with Teachable, you must delete them before you can finalize your cancellation. Learn more about deleting custom domains.

Once these steps are done, you can cancel your plan by going to the admin, then Settings > Billing and choosing Cancel Plan under your current plan. Repeat these steps for any additional accounts under other email addresses you may have.

If you are unable to locate the account being charged, please log in and contact Teachable Support. When reaching out, please provide the following information:

• Date of charge
• Amount of charge
• Last 4 digits of card being charged