Student Guide: Request a Refund

This article goes over how to request a refund from a school owner and some common questions from students.

Requesting a Refund

If you’d like to request a refund for a product you have purchased, contact the school owner directly through the school’s Contact Form.

To access this form:

  1. Login to the school where the purchase was made.
  2. Click the student profile in the top right corner.
  3. Click on Contact.
  4. A form will appear to add your contact information and a message.
  5. After completing the form, click Send.

We recommend allowing 2-3 business days for the school owner to respond.

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Frequently Asked Questions

What is the refund policy?

In general, all students purchasing content within Teachable are entitled to a 14-day refund from the date of purchase. Some schools may have a different refund policy in place. Please contact the school owner directly if you have questions about their refund policy.

Read more about Teachable’s refund policy in our Terms of Use.

What if I don’t hear back from the school owner?

If after 3 full business days, you do not hear back from the school owner, please contact Teachable Support team by completing this form.

What if the owner refuses to refund me and I am eligible?

If you and the owner of the school are not able to find an amicable resolution, please contact Teachable Support for further assistance.

What if I am requesting a refund after 14 days?

After 14 days, you may receive a refund in accordance with the School's refund policy or at the School Owner's discretion.

 

Additional Resources

Troubleshooting Cancellation Issues (also includes refunds)

Student Login Issues

Troubleshooting Course Issues

Common Technical Issues Troubleshooting

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