This article goes over how to request a refund from a school owner and some common questions from students.
Requesting a Refund
If you’d like to request a refund for a product you have purchased, contact the school owner directly through the school’s Contact Form.
To access this form:
- Login to the school where the purchase was made.
- Click the student profile in the top right corner.
- Click on Contact.
- A form will appear to add your contact information and a message.
- After completing the form, click Send.
We recommend allowing 2-3 business days for the school owner to respond.
Frequently Asked Questions
What is the refund policy?
In general, all students purchasing content within Teachable are entitled to a 14-day refund from the date of purchase. Some schools may have a different refund policy in place. Please contact the school owner directly if you have questions about their refund policy.
What if I don’t hear back from the school owner?
If after 3 full business days, you do not hear back from the school owner, please contact Teachable Support team by completing this form.
What if the owner refuses to refund me and I am eligible?
If you and the owner of the school are not able to find an amicable resolution, please contact Teachable Support for further assistance.
What if I am requesting a refund after 14 days?
After 14 days, you may receive a refund in accordance with the School's refund policy or at the School Owner's discretion.
Troubleshooting Cancellation Issues (also includes refunds)