While we hope you’ll have an easy time purchasing products on Teachable, there are several reasons your payment may not be completed. This article lists possible issues and the steps to resolve them.
Tip: You can use Control + F on Windows, or Command + F on Mac to search this article for specific error messages.
Declined credit card payments
It’s important to note that Teachable does not decline credit cards. We request payment from your bank or card provider through our payment processors. If they do not authorize the payment, we pass that information to you on the checkout page using the errors listed in the table below.
Error message | Reason | Next Step |
Your payment could not be processed due to insufficient funds. Please try a different payment method or contact your bank/card issuer. | Your bank or card issuer declined this payment, reporting a lack of available funds. |
Check your available funds, contacting your card provider with any concerns. Use a different card/alternative payment method. |
Your card number is incorrect. Please try again with the correct card information, or try a different payment method. | Your bank or card issuer declined this payment, reporting the card number as incorrect. |
Check and re-enter your card information, contacting your card provider with any concerns. Use a different card/alternative payment method. |
Your card was declined. Please try a different payment method or contact your bank/card issuer. |
Your bank or card issuer declined this payment without providing additional information.
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Contact your card provider about the declined payment. Use a different card/alternative payment method. |
Your card was declined. Please wait before trying again with this card, try a different payment method, or contact your bank/card issuer. |
Your bank or card issuer declined this payment without providing additional information. They indicated the payment might be accepted if attempted again later. |
Attempt the payment again before contacting your card provider with any concerns. Use a different card/alternative payment method. |
Problems with your payment
These errors originate from Teachable and typically relate to your account or the product being purchased.
Error message | Reasons | Next Steps |
This product is not available. Contact the school owner for more information. |
Your purchase link is for a product which is no longer available for purchase. It may be for sale using a different link, or it may have been available for a limited time. | Contact your school owner for details on how to purchase the product. |
You are already enrolled in this product. Please click here to access this product. |
To avoid duplicate payments, it is not possible to repurchase most product types if you already have access. |
Use the link to view the products you have access to in this school. Contact your school owner with any questions. |
Status code 59: Your payment could not be processed due to an authorization error. Please contact Teachable Support. | Additional approval may be required for your purchase. | Please contact the Teachable Support team and share this error code, as well as the name of the school and the product you were trying to purchase. |
Recurring payments
When on an active recurring pricing plan, like a subscription or a payment plan, you will receive an email notification if your payment fails.
After receiving a failed payment notification, we recommend that you follow the steps below.
For credit and debit card payments:
- Confirm that your saved card is correct and up to date using the steps from our Billing Information guide
- Check your card or account balance to ensure there are sufficient funds for the charge
- Contact your bank or card provider if your payments continue to fail
For PayPal payments:
- Access your PayPal Account and confirm that your payment method is correct and up to date
- Check your connected card or account balance to ensure there are sufficient funds for the charge
- Contact your bank or card provider if your payments continue to fail
Failed payments will be automatically retried several times using the schedules outlined below.
Payment method | Billing cadence | Failed payment schedule |
Credit or debit card |
Monthly, every three months, or annually | On the 3rd, 7th, and 14th day after the first attempt. |
Credit or debit card | Weekly | On the 3rd and 7th day after the first attempt. |
PayPal | All billing cadences | On the 5th and 10th day after the first attempt. |
If the final payment attempt fails, your subscription or payment plan will be cancelled and you will be removed from the corresponding product or products. To regain access, you will need to repurchase the product. If you require assistance repurchasing, please contact your school owner.
Strong customer authentication (SCA)
In some cases, your bank or card provider may require further authentication for credit card payments made to Teachable. You will be shown a prompt that allows you to authorize the payment. This can occur both on the checkout page, or via email for a recurring pricing plan.
If you encounter any issues authorizing the payment, please contact the Teachable Support team and provide as much detail as possible about the problem you’ve encountered.