Enrollment Caps

PLAN AVAILABILITY FREE BASIC PROFESSIONAL BUSINESS

This article gives an overview of enrollment caps–how to add an enrollment cap, how to manage and edit your existing enrollment caps, and what happens when an enrollment cap is reached. It also provides answers to frequently asked questions.

Overview

For schools on the basic plan and up, enrollment caps allow school owners to limit the amount of students that can enroll in a course, coaching, or bundle product either by limiting the number of available seats, or by a specific number of days.

The image shows a portion of a checkout page that shows a pricing option for $99. Next to the pricing option, there is an icon that states ONLY 22 LEFT.

NOTE: Enrollment caps are not available for digital download products at this time.

Add an enrollment cap

Enrollment caps are added on the pricing plan level. To add an enrollment cap:

  1. Navigate to the Pricing tab of your product. 
  2. Click the Add Pricing Plan button in the top right corner of the page.
  3. Select a pricing plan type (Free, One-Time Purchase, Subscription, or Payment Plan). 
  4. Switch the Limit enrollment by cap or expiration date and time toggle on.
    • If limiting by the number of seats, enter a whole amount (greater than 0) to the Number of enrollments available field.
    • If limiting by a set number of days, enter an expiration date and expiration time in the corresponding fields.
  5. Optional: Click the Display enrollment cap on sales pages and at checkout box. You can choose to display the number of available seats remaining or the number of days left to enroll at checkout.
    • If limiting by the number of seats, click the Display the remaining number of enrollments option.
    • If limiting by the set number of days, click the Display the remaining time before expiration option.
  6. Once all pricing plan information is added, click Add Pricing Plan button to complete.

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NOTE: You can also add enrollment caps to existing pricing plans.

View and edit enrollment caps

You can check how many students have enrolled on a pricing plan with an enrollment cap at any time—this information is available in the Enrollment Cap column of the course Pricing page:

new_ui_enrollment_column_in_pricing_tab.png

You can edit enrollment caps at any time. To edit an enrollment cap:

  1. Navigate to the Pricing tab of the product.
  2. Click the Edit icon next to the pricing plan you want to edit.
  3. Enter in an updated enrollment cap number in the Number of enrollments available field and/or a new date and time in the Expiration date and Expiration time fields.
  4. Click Save.

new_ui_edit_enrollment_cap.png

Reset enrollment caps

When you reset an enrollment cap, the enrollment cap count on the pricing plan will reset to zero. This does not impact previously enrolled students’ product access.

To reset an enrollment cap:

  1. Navigate to the Pricing tab of the product.
  2. Click the Edit icon next to the pricing plan/enrollment cap you want to reset.
  3. In the popup window, scroll to the Plan Info box.
  4. Click the Reset count button next to the Enrollment cap fulfillment heading.
  5. Click Save at the bottom of the popup to save your changes.

In a popup window for a pricing plan, the user clicks the RESET COUNT button, then clicks SAVE.

Remove enrollment caps

You can also remove the enrollment caps from pricing plans at any time. When you remove an enrollment cap, an unlimited number of students can then enroll in the pricing plan.

To remove an enrollment cap:

  1. Navigate to the Pricing tab of the product.
  2. Click the Edit icon next to the pricing plan/enrollment cap you want to remove.
  3. Turn off the Add enrollment cap toggle.
  4. Click Save at the bottom of the popup to save your changes.

In the EDIT PRICING PLAN popup, the user turns off the ADD ENROLLMENT CAP toggle, then clicks SAVE.

Frequently asked questions

Why isn't the pricing plan I created showing up on my sales page?

After you create a pricing plan with an enrollment cap, make sure to add that pricing plan to a Pricing block on your sales page. This way, students will see the pricing plan on the sales page when they go to enroll.

The GIF shows a sales page editor screen. From the sales page editor, the user clicks into a Pricing block, then they select a specific pricing plan from the SELECT PRICING PLAN dropdown menu.

Learn more about working with Pricing blocks and the page editor.

What happens when an enrollment cap is reached?

When an enrollment cap is reached, the pricing plan is archived. Archived pricing plans are not visible on sales pages, and students cannot purchase archived pricing plans. School owners can view their archived pricing plans from the Pricing page of the product.

NOTE: You can archive and restore pricing plans at any time. Restoring a pricing plan with an enrollment cap will reset the enrollment cap count to 0. For time remaining, you will need to update the date and time. Learn more about archiving and restoring pricing plans.

If the sales page Pricing block does not have any other active pricing plans listed, then students will see a “This course is closed for enrollment” message. You can remove this message by deleting the Pricing block or adding another active pricing plan to it.

The screen shows a sales page of a course. Underneath the main banner image of the course, there is text that states: This course is closed for enrollment.

What happens if the enrollment cap is reached while a student is purchasing a product?

If the enrollment cap is reached while a student is on the checkout page, they will see an error message letting them know that the product is no longer available. We recommend students contact the school owner directly for assistance in enrolling in a course after an enrollment cap has expired.

What happens to enrolled students if I change the enrollment cap number?

When increasing or decreasing the enrollment cap number of seats, students who have already enrolled on that pricing plan will still count towards the enrollment cap limit.

For example, if you originally set the total number of seats to 100, and 25 students enrolled, those 25 students would count towards the total, even if you decreased the seats to 50. 

This also means that you cannot reduce the total number of seats below the number of students who have already enrolled. For example, if 25 students have enrolled, you cannot reduce the total number of seats to 24. 

What if I add an enrollment cap to a pricing plan that didn't have one before?

You can add an enrollment cap to pricing plans that previously did not have an enrollment cap at any time. If you do so, previous enrollments will not count towards the enrollment cap number you set. Only enrollments after the cap is set will count towards the total limit. 

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