Billing Information and History

This article goes over changing your Teachable account's billing information, changing your card information, and which payment methods are accepted by Teachable. The information in this article is for users who purchase a Teachable plan/create a Teachable school.

If you are a student looking to update your billing information for a course purchase, please see this Knowledge Base article.

If you purchase a course or product in a specific school, you should automatically receive a receipt. To request a copy of a receipt for any charges, contact your school owner to request they resend the receipt.

Accepted Payment Methods

Teachable accepts the following debit or credit cards:

  • American Express
  • MasterCard
  • Visa

Teachable does not offer the ability to purchase a Teachable plan via PayPal. 

TIP: Users in the United States may be able to use PayPal to purchase a Teachable subscription by using PayPay Key. PayPal Key is a PayPal feature that creates a virtual card number that is linked directly to your PayPal account. To set up PayPal Key, please follow PayPal’s guide here.

Change Your Billing Info

If you are the Primary Owner of your school, you can change your school's billing information by following these steps:

  1. In your Teachable admin sidebar, select Settings.
  2. Under settings, select the Billing tab.
    billing-information.png
  3. Enter the new payment method/billing address you'd like to add. If you would like to remove an existing card on file, click the Remove link.
  4. Click Save.

NOTE: Your billing address is the address associated with the payment method you use to pay for your Teachable plan. A shipping address, if different from your billing address, is the address associated with your residence.

Billing and shipping addresses are collected to ensure that Teachable’s tax and finance systems accurately reflect where our users are located. This information will not be used for other purposes. Please check out our privacy policy for more information about how Teachable handles personal information.

View Your Billing History

At the bottom of the Billing page, you can view your Teachable billing history.

admin_settings_plan_billinghistoryzoom.png

For each transaction, you'll see the payment date, payment ID, amount paid, which plan you were billed for, and whether it was an annual or monthly plan.

You'll also be able to resend the receipt of any transaction to your Teachable associated email address by clicking the Resend Receipt button.

NOTE: If you're in the UK and have a VAT ID, you can find information on how to enter that in this article.

Failed Payment Attempts

If the card on file for your school is declined for any reason, Teachable will notify you via email. Afterwards, we'll automatically attempt to process your plan payment the 1st, 4th, and 9th day after the initial failed payment.

If all of these payment attempts fail, your school will automatically be downgraded to the Free plan.

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