Billing Information and History

This article goes over changing your Teachable account's billing information, changing your card information, and which payment methods are accepted by Teachable.

Accepted Payment Methods

Teachable accepts the following debit or credit cards:

  • American Express
  • MasterCard
  • Visa

Teachable does not offer the ability to purchase a Teachable plan via PayPal.

Change Your Billing Info

If you are the Primary Owner of your school, you can change your school's billing information by following these steps:

  1. In your Teachable admin sidebar, select Settings.
  2. Under settings, select the Billing tab.
    settings_billing.png
  3. Enter the new payment method you'd like to add.
  4. Click Save.

View Your Billing History

At the bottom of the Billing page, you can view your Teachable billing history.

admin_settings_plan_billinghistoryzoom.png

For each transaction, you'll see the payment date, payment ID, amount paid, which plan you were billed for, and whether it was an annual or monthly plan.

You'll also be able to resend the receipt of any transaction to your Teachable associated email address by clicking the Resend Receipt button.

Failed Payment Attempts

If the card on file for your school is declined for any reason, Teachable will notify you via email. Afterwards, we'll automatically attempt to process your plan payment the 1st, 4th, and 9th day after the initial failed payment.

If all of these payment attempts fail, your school will automatically be downgraded to the Free plan.

Was this article helpful?
9 out of 46 found this helpful
thanks_illustration

Can't find what you're looking for?

Contact us
thanks_illustration