Email Templates

This article goes over how to use the email template editor to adjust the way emails appear to users.

Overview

On the Basic plan and up, you can modify templates for the emails sent from your school in the Template Editor. To access the Template Editor, select Emails from the admin sidebar. Then, choose Template Editor from the submenu. 

email_templates.png

Email templates allow you to customize the styling of the emails you send out. You can edit the templates using HTML, CSS, and the Liquid templating language.

CAUTION: The Template Editor is a more advanced feature. Use with caution. And remember you can Reset your email templates at any time.

There are a number of Liquid tags that you can use within the Template Editor—to name a few:

  • {{ school.url }} - your school’s URL
  • {{ student.name }} - name of a student
  • {{school.email_from_name}} - the “from” name that appears in emails from your school
  • {{ course.name }} - name of a specific course

In the Template Editor, there are several email templates you can customize:

select email template

When using the email template editor, remember to Save your changes. At any time, you can view the template by clicking the Preview button in the upper right-hand part of the page. When you’re ready to make your changes live, click the Publish button. You can Reset the template to remove your changes and reset it to the default template.

admin-emails-template-editor-buttons.png

To edit the subject lines of automatic emails, use the custom text feature.

Email Layout Templates

There are two email templates that apply to all email templates: the Email CSS template and the Email Header template.

The Email CSS template allows you to modify the CSS stylesheet shared among all of your email templates, while the Email Header template allows you to customize the email header shared among all of your email templates.

NOTE: Email CSS and the Email Header will not apply to the Receipt email.

admin-emails-template-editor-emma-css-header-templates.gif

You can adjust the colors that appear in your emails in Site > Theme > Colors. The color of email text will be black by default and cannot be adjusted, but you can adjust the color of any buttons and links within the email.

Additionally, the image that appears on your emails will be your site's favicon, which can be modified in Site > Theme > Logo & Background.

Emails to Students

There are severall types of emails that students may receive from your school. The templates for these emails can be modified in the Students section of the Template Editor:

admin-emails-templated-editor-student-templates.png

  • Issued Certificate - The template for the email sent to students when they complete a course and are issued a Certificate of Completion.
  • Free Trial Receipt - The template for the email sent to a student after purchasing a free trial or course with the first period 100% discounted by coupon.
  • Nonpayment Cancellation - The template for the email sent to a student when their subscription ends due to a payment issue.
  • Upcoming Subscription Reminder - The template for the email sent to students 30 days before their upcoming subscription payment. Sent for all subscription cadences greater than one month (i.e., quarterly, semi-annual, or annual subscriptions).
  • Automatic Course Unenrollment Notification - The template for the email that is sent to students when they are automatically unenrolled from a course with a limited course access duration period.
  • Failed Payment - The template for the email sent to students when a recurring payment fails. This email sends to students on 3rd, 7th, and 14th day after the first payment attempt. If the final payment attempt fails, they will be unenrolled from the course and receive the Nonpayment Cancellation email template.
  • Free Trial Reminder -  The template for the email sent to a student seven days before a free trial ends.
  • Reset Quiz Notification  - The template for the email sent to students after their graded quiz attempts has been reset by a school owner.
  • Payment Authorization Required - The template for the email sent to students when their bank requires additional authorization to complete a purchase.
  • Custom Email - The template for any custom email sent to students from your Teachable school. Please note that Liquid is not available in the Custom Email template.
  • New Comment Notification - The template for the email sent to students when another comment is posted on a thread they participated in that includes the comment and comment link.
  • Drip Content Release - The template for the email sent to a student when drip content is released.
  • Receipt - The template for the email sent to students when they initially purchase a product.
  • Student Signup Confirmation - The template for the email that is automatically sent to a student when they sign up for an account in your school that includes instructions for account confirmation.

Some student emails can be disabled. To do so, navigate to the Emails > Settings menu and toggle on/off student email notifications.

Emails to Owners and Authors

  • Student Details - The template for the part added to the bottom of the New Enrollment and New Student Signup templates that contains additional information about the student, including their full name, country, email address, etc. 
  • New Student Signup - The template for the email sent to owners and authors when a new student signs up for their school.
  • Manual Subscription Cancellation - The template for the email sent to owners and authors when a student cancels their subscription.
  • Nonpayment Subscription Cancellation - The template for the email sent to owners and authors when a student's subscription is canceled due to a payment issue.
  • Billing Error - The template for the email sent to owners and authors if a billing attempt for a student’s recurring payment is unsuccessful due to a payment issue.
  • Student Outreach - The template for the email sent to owners and authors when a student uses the contact form
  • New Comment Awaiting Moderation - The template for the email sent to owners and authors comment moderation is enabled and a student posts a new comment in a lecture.
  • New Enrollment - The template for the email sent to owners and authors when a new student enrolls in a course.

 

Was this article helpful?
20 out of 106 found this helpful
thanks_illustration

Can't find what you're looking for?

Contact us
thanks_illustration